Assistant Manager – Ecommerce Operations, Third Party

Jobtailor; Gurugram District; On-site; INR 700,000 - 1,000,000; Full time

Job summary

Jobtailor in India seeks an experienced Operations Manager for end-to-end eCommerce marketplace management across Myntra, Flipkart, Amazon and other channels. You will drive fulfilment performance, manage inventory, and coordinate with warehouse teams to ensure KPI targets are met.

You will track metrics via dashboards, oversee escalations, and collaborate with cross-functional partners to implement scalable process improvements in a high-volume environment.

Qualifications

• 4–7 years of experience in eCommerce supply chain, marketplace operations, warehousing or fulfilment operations.
• Strong understanding of marketplace fulfilment, inventory management, claims governance, returns and logistics processes.
• Hands-on experience with Excel-based trackers, operational dashboards and structured performance reporting.
• Strong stakeholder management across internal functions, marketplaces, warehouses and external partners.
• Ability to manage operational escalations, process transitions and cross-functional projects with clear ownership.
• Working knowledge of OMS/WMS workflows and marketplace integration dependencies.
• Experience in SPF/claim recovery processes, returns governance and video/evidence compliance.
• Ability to work in high-volume operational environments with attention to TAT, audit readiness and process discipline.
• Comfortable preparing leadership-ready summaries, project updates and actionable trackers.

Responsibilities

• Manage day-to-day marketplace operations across Myntra, Flipkart, Amazon and other eCommerce channels.
• Drive order fulfilment performance, seller metrics, warehouse service levels and marketplace scorecard adherence.
• Track and resolve operational escalations affecting customer experience, dispatch, returns and claims.
• Coordinate category, marketplace and warehouse teams to execute business priorities.
• Own SJIT operational planning, inventory allocation, dispatch preparedness and execution governance.
• Prepare dashboards, claim trackers, and performance summaries; analyze fulfilment and inventory trends.

Skills

Marketplace Operations

Inventory Management

WMS/OMS

Performance Reporting

Stakeholder Management

Data Analysis

Process Improvement

SPF/Claim Recovery

Cross-Functional Collaboration

Tools

Excel

WMS

OMS

Marketplace Integrations

Job description

Manage day-to-day marketplace operations across Myntra, Flipkart, Amazon and other eCommerce channels
Drive order fulfilment performance, seller metrics, warehouse service levels and marketplace scorecard adherence
Track and resolve operational escalations affecting customer experience, dispatch, returns, claims and marketplace health
Coordinate category, marketplace and warehouse teams to execute business priorities
Own SJIT operational planning, inventory allocation, dispatch preparedness and execution governance
Coordinate allocation approvals, pending ROs, dispatch planning and STN creation
Monitor inventory availability, fulfilment adherence and return closure for SJIT operations
Support regional warehouse operations and adherence to SOPs across forward, return and exception processes
Drive inventory movement planning, stock transfers and warehouse transition activities
Resolve bottlenecks involving systems, infrastructure, NAS/video storage, WMS errors and process dependencies
Coordinate 3PL and internal teams for inwards, outbound, return and stock-transfer execution
Manage SPF claim validation, evidence compliance, claim tracking and recovery governance
Support marketplace compliance documentation, address mapping, NOC follow-up and warehouse registration readiness
Support go-live preparedness for new facilities, operational flows and marketplace expansion
Prepare dashboards, claim trackers, operational updates and performance summaries
Analyze fulfilment, returns, QC, claims, inventory and warehouse performance trends
Identify improvements and drive scalable solutions across OMS, WMS, marketplace integrations and tracker automation
Maintain data hygiene and standardize reporting formats across warehouses and partners

Requirements

• 4–7 years of experience in eCommerce supply chain, marketplace operations, warehousing or fulfilment operations
• Strong understanding of marketplace fulfilment, inventory management, claims governance, returns and logistics processes
• Hands-on experience with Excel-based trackers, operational dashboards and structured performance reporting
• Strong stakeholder management across internal functions, marketplaces, warehouses and external partners
• Ability to manage operational escalations, process transitions and cross-functional projects with clear ownership
• Working knowledge of OMS/WMS workflows and marketplace integration dependencies
• Experience in SPF/claim recovery processes, returns governance and video/evidence compliance
• Ability to work in high-volume operational environments with attention to TAT, audit readiness and process discipline
• Comfortable preparing leadership-ready summaries, project updates and actionable trackers

Core Competencies

Demonstrates expertise in eCommerce supply chain management, marketplace operations, and inventory control, with a strong focus on operational excellence and stakeholder collaboration. Proficient in data analysis, performance reporting, and process improvement within high-volume environments.

Highest-signal resume keywords

• ECommerce Supply Chain Management
• Marketplace Operations
• Inventory Management
• Operational Dashboards
• Stakeholder Management

ATS Optimization Keywords

Hard Skills

• Marketplace Fulfilment
• Claims Governance
• Returns Management
• Logistics Processes
• Excel-Based Trackers
• Performance Reporting
• OMS/WMS Workflows
• SPF/Claim Recovery
• Data Analysis
• Process Improvement

Soft Skills

• Stakeholder Management
• Project Management
• Attention to Detail
• Cross-Functional Collaboration
• Clear Communication

Industry Keywords

• ECommerce
• Warehouse Operations
• Fulfilment Operations
• Operational Escalations
• Inventory Allocation

Tools & Technologies

• Operational Dashboards
• Excel
• WMS
• OMS
• Marketplace Integrations