Dy. Manager EV

Mahindra And Mahindra Ltd.; Delhi; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

Mahindra And Mahindra Ltd. is seeking a skilled professional to lead Network & Process Development for EV service across designated regions, building a robust service network with dealers.

You will drive dealer enablement, streamline processes, manage DMS and service apps, and coordinate with sales and warranty teams to ensure swift issue resolution and compliant operations.

Candidates with 4-6 years in EV charging management and a degree in electrical/electronics are preferred.

Qualifications

• 4 to 6 years of experience with at least 2 years in EV charging management.
• Bachelor degree or Diploma in electrical or electronics.
• Industry preference: WV Charging.

Responsibilities

• Establish and operationalize the EV service network across regions.
• Strengthen service systems, processes, and inventory at dealerships.
• Drive adoption and utilization of DMS and service apps.
• Resolve field issues via remote and on-site support.
• Coordinate with Sales/Service teams and RWAs for approvals and safety.

Skills

EV charging management

Stakeholder coordination

Technical troubleshooting

Warranty management

Education

Bachelor's degree in Electrical or Electronics

Diploma in Electrical or Electronics

Tools

Dealer Management System (DMS)

Job description

Select how often (in days) to receive an alert:

Service level adherence: Completion of survey, installation and customer complaint with defined SLA.

Network & Process Development

Network Setup: Establish and operationalize the EV service network across assigned regions.

Dealer Enablement: Strengthen service systems, processes, and inventory management (chargers, spares) at Dealerships.

App Utilization: Drive effective utilization of the DMS (Dealer Management System) and Service apps.

Technical Support & Troubleshooting

Issue Resolution: Resolve product concerns and field issues quickly through both remote support (phone/social media) and on-site physical intervention.

Root Cause Analysis: Analyze field failures, troubleshoot issues, and coordinate with the Charger OEM and Central team for rapid resolution.

Bulletins & Training: Manage technical literature, distribute Technical Service Bulletins, and develop customized training for the field team.

Customer, Dealer, & Stakeholder Management

Stakeholder Coordination: Liaise seamlessly with Sales & Service teams at Auto Dealership and organization’s Dealerships, and AO/RO/ZO levels.

B2B / B2C Consultation: Act as a consultant and immediate solution provider, building strong relationships with customers, dealers, and the internal service team.

External Approvals: Interact with RWAs (Resident Welfare Associations) and DISCOMs regarding power approvals and installation safety.

Warranty & Operations

Warranty Administration: Administer and monitor warranty policies and data. Identify trends to control and reduce overall warranty costs.

DMS Monitoring: Oversee DMS service calls, track service level agreements (SLAs), and coordinate with field teams on site surveys, installation, and commissioning.

Benchmarking: Understand market competition and benchmark best practices in charger installation, service, and O&M processes.

Experience

4 to 6 years with at least 2 years in EV charging management

Industry Preferred

WV Charging

Qualifications

Bachelor degree or Diploma in electrical or electronics

General Requirements

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