Deputy Manager EV

Mahindra And Mahindra Ltd.; Pune District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Mahindra And Mahindra Ltd. seeks an experienced EV charging program leader to establish and operationalize the service network across designated regions in India.

You will enable dealers, optimize inventory for chargers and spares, and drive efficient field support through DMS and service applications. The role requires 4–6 years in EV charging management and a technical degree (Bachelor's or Diploma in electrical/electronics).

Qualifications

• 4 to 6 years of experience, with at least 2 years in EV charging management.
• Bachelor's or Diploma in electrical/electronics and related fields.
• Proven ability to coordinate with Sales & Service teams, dealers, and stakeholders.

Responsibilities

• Establish and operationalize the EV service network across assigned regions.
• Strengthen service systems, processes, and inventory management at dealerships.
• Drive effective utilization of DMS and service apps.
• Resolve field issues via remote support and on-site intervention.
• Coordinate with Charger OEMs and central teams for rapid resolutions.

Skills

Stakeholder coordination

B2B / B2C consultation

Technical support

Root cause analysis

DMS usage

Process improvement

Education

Bachelor's degree in Electrical or Electronics

Diploma in Electrical or Electronics

Tools

DMS (Dealer Management System)

Service apps

Job description

Select how often (in days) to receive an alert:

Service level adherence: Completion of survey, installation and customer complaint with defined SLA.

Network & Process Development

Network Setup: Establish and operationalize the EV service network across assigned regions.

Dealer Enablement: Strengthen service systems, processes, and inventory management (chargers, spares) at Dealerships.

App Utilization: Drive effective utilization of the DMS (Dealer Management System) and Service apps.

Technical Support & Troubleshooting

Issue Resolution: Resolve product concerns and field issues quickly through both remote support (phone/social media) and on-site physical intervention.

Root Cause Analysis: Analyze field failures, troubleshoot issues, and coordinate with the Charger OEM and Central team for rapid resolution.

Bulletins & Training: Manage technical literature, distribute Technical Service Bulletins, and develop customized training for the field team.

Customer, Dealer, & Stakeholder Management

Stakeholder Coordination: Liaise seamlessly with Sales & Service teams at Auto Dealership and organization’s Dealerships, and AO/RO/ZO levels.

B2B / B2C Consultation: Act as a consultant and immediate solution provider, building strong relationships with customers, dealers, and the internal service team.

External Approvals: Interact with RWAs (Resident Welfare Associations) and DISCOMs regarding power approvals and installation safety.

Warranty & Operations

Warranty Administration: Administer and monitor warranty policies and data. Identify trends to control and reduce overall warranty costs.

DMS Monitoring: Oversee DMS service calls, track service level agreements (SLAs), and coordinate with field teams on site surveys, installation, and commissioning.

Benchmarking: Understand market competition and benchmark best practices in charger installation, service, and O&M processes.

Experience

4 to 6 years with at least 2 years in EV charging management

Industry Preferred

EV Charging

Qualifications

Bachelor degree or Diploma in electrical or electronics

General Requirements

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