Duty Manager- IOCC Specialist

Quikjet Cargo Airlines; Bengaluru; On-site; INR 800,000 - 1,200,000; Full time

Job summary

A leading cargo airline in Karnataka is seeking a highly experienced Duty Manager - IOCC Specialist to lead real-time operations across their network. This pivotal role ensures operational continuity and safety while managing flight operations during live shifts. Ideal candidates have at least 8 years of experience in airline operations, with 2 years in a supervisory capacity, and possess strong regulatory knowledge and leadership skills.

Qualifications

• Minimum of 8 years of experience in airline operations or flight dispatch.
• At least 2 years in a supervisory or Duty Manager role.
• Strong working knowledge of DGCA CARs, AIP/AICs, ERP, and SMS.

Responsibilities

• Lead and supervise all IOCC activities during assigned shifts.
• Ensure operational continuity, safety, and performance.
• Monitor crew FDTL compliance and conduct crew briefings.

Skills

Airline operations

Flight dispatch

Leadership

Regulatory compliance

Communication skills

Education

Bachelor’s degree in Aviation or related field

Tools

ARMS

Jeppesen

SABRE

Job description

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About the Role

Quikjet Cargo Airlines is seeking a highly experienced Duty Manager – IOC to lead real-time airline operations across our network. This is a critical leadership role at the heart of flight operations, responsible for ensuring operational continuity, safety, regulatory compliance, and on‑time performance during live shifts.

Responsibilities

• Lead and supervise all IOCC activities during assigned shifts in accordance with OCC SOPs and manuals.
• Ensure smooth shift take‑over and handover through structured briefings.
• Manage and guide IOCC shift teams to maintain operational excellence.
• Oversee preparation of accurate Trip Kits including flight plans, NOTAMs, weather analysis, and RTOW charts, incorporating cost‑optimization measures such as fuel tankering.
• Ensure timely ATC flight plan filing, amendments, and required FIC/ADC clearances.
• Monitor crew FDTL compliance using Crew Management Systems and conduct crew briefings.
• Maintain and update critical operational documentation (Ops Manuals, AIPs, MEL, RTOW, Jeppesen, etc.).
• Track flight milestones against scheduled timelines using OTP checklists.
• Proactively identify delay risks and coordinate with internal departments for mitigation.
• Escalate systemic or recurring delays to senior leadership when required.
• Lead real‑time management of operational disruptions due to weather, technical, or airport constraints.
• Activate and manage Emergency Response Procedures (ERP) when required, ensuring real‑time documentation.
• Communicate with flight crew and ATS units strictly as per authority levels and ERP communication protocols.

Flight Watch & Flight Following

• Maintain continuous monitoring of all airborne and ground aircraft during the shift.
• Take immediate action when flight tracking data is delayed, incomplete, or abnormal.
• Ensure en‑route updates (weather, NOTAMs, operational advisories) are relayed to crew as per SOPs.
• Ensure full functionality of IOCC infrastructure including operational software, communication systems, and hardware.
• Log, elevate, and track technical issues or software malfunctions.
• Ensure accurate recording of technical logs and post‑flight operational data.

Regulatory Compliance & Shift Leadership

• Ensure compliance with DGCA, ICAO, CARs, SMS, ERP, OCC Manual, and Dispatch Manuals.
• Support audits, safety meetings, and internal assessments.
• Provide comprehensive end‑of‑shift reports to Head–IOCC covering operational status and task completion.
• Uphold and promote a strong Safety Management System (SMS) culture.
• Identify hazards, report incidents, and intervene to prevent unsafe practices.
• Participate in investigations and apply human factors principles during operational decision‑making.

Qualifications & Experiences

• Bachelor’s degree in Aviation, Science, or a related field.
• Minimum 8 years of experience in airline operations or flight dispatch.
• At least 2 years in a supervisory or Duty Manager role.
• Hands‑on experience with dispatch and crew systems such as ARMS, Jeppesen, SABRE, or equivalent.
• Strong working knowledge of DGCA CARs, AIP/AICs, ERP, and SMS.

Preferred

• Valid DGCA / FAA Flight Dispatcher License.
• Experience in 24×7 OCC / IOCC environment.
• Exposure to international flight operation and global regulatory frameworks.
• Proven leadership and decision‑making under pressure.
• Strong command of flight dispatch and OCC procedures.
• Clear, authoritative communication with cockpit crew and ground teams.
• High attention to detail and documentation accuracy.
• Strong ethical judgment, accountability, and situational awareness.
• Expertise in disruption management and emergency coordination.
• 24×7 rotational shifts, including nights, weekends, and holidays.
• Be part of a fast‑growing cargo airline with a strong operational backbone.
• Work in a high‑impact leadership role at the center of flight operations.
• Opportunity to influence safety, efficiency, and operational excellence across the network.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Other

Industries

Airlines and Aviation

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