Duty Manager - Front Desk

Career Craft Consultants; Mumbai; On-site; INR 400,000 - 700,000; Full time

Job summary

Career Craft Consultants in Mumbai is seeking an experienced Front Desk Manager to oversee daily operations, ensuring guests receive outstanding service and issues are resolved promptly. You will lead front desk staff, drive high standards, and coordinate with other departments to fulfill guest requests.

The role requires strong communication, attention to detail, and proven hospitality front desk leadership to maintain a welcoming atmosphere and elevate the guest experience.

Qualifications

• Experience in front desk operations within the hospitality industry.
• Ability to lead and mentor front desk staff.
• Excellent communication and guest service focus.

Responsibilities

• Oversee all front desk activities, including smooth guest check-ins and check-outs.
• Train, mentor, and lead front desk staff to deliver high-quality customer service.
• Address guest inquiries, concerns, and feedback promptly and professionally.
• Collaborate with various departments to fulfill guest requests and needs.
• Ensure the front desk area is tidy, organized, and welcoming.
• Assist in developing and refining operational policies aimed at enhancing the overall guest experience.

Skills

Communication

Interpersonal skills

Front desk operations

Hospitality experience

Job description

What This Job Is

In this role, you will manage the daily front desk operations of our establishment in Mumbai City. You will ensure that every guest receives outstanding service throughout their stay while resolving issues and maintaining an inviting atmosphere.

What You Will Own

• Oversee all front desk activities, including smooth guest check-ins and check-outs.
• Train, mentor, and lead front desk staff to deliver high-quality customer service.
• Address guest inquiries, concerns, and feedback promptly and professionally.
• Collaborate with various departments to fulfill guest requests and needs.
• Ensure the front desk area is tidy, organized, and welcoming.
• Assist in developing and refining operational policies aimed at enhancing the overall guest experience.

Skills That Matter

Strong communication and interpersonal skills are essential for this position. A keen attention to detail will help maintain high service standards. Experience in front desk operations within the hospitality industry is required to effectively lead the team and manage day-to-day challenges.