Manager Front Desk

Jain International Trade Organisation - India; Mumbai; On-site; INR 500,000 - 800,000; Full time

Job summary

Jain International Trade Organisation - India is looking for a Manager – Front Desk to oversee front office operations and ensure smooth guest relations. The position requires a strong management background, proficiency in MS Office, and effective multitasking abilities. Responsibilities include supervising reception activities, managing check-in/check-out processes, and training associates. This is a full-time on-site role based in Mumbai, India.

Qualifications

• Experience in a management role, preferably in front desk operations.
• Strong communication and interpersonal skills.
• Proven aptitude for leadership and team management.

Responsibilities

• Supervise all front desk activities and reception services.
• Ensure efficient check-in/check-out processes.
• Train and manage front desk associates.

Skills

Proficiency in MS Office (Excel & Word)

Ability to handle pressure

Multitasking

Effective issue resolution

Job description

JM Jain • Mumbai • Posted 1 day ago • Updated 1 day ago

Job Type: FullTimePermanent

Work Mode: Onsite

Experience: Management

Travel Requirements:

Skills:

Proficiency in MS Office (Excel & Word).

Ability to handle pressure, multitask and resolve issues effectively.

The Manager – Front Desk oversees the overall operations of the front office, ensuring smooth guest relations, efficient reception services and professional communication. This role involves managing the front desk team, establishing service standards to ensure a professional and welcoming environment.

Responsibilities

• Supervise all front desk activities, including reception, call management, guest handling and visitor management.
• Ensure efficient check-in/check-out processes for guests and visitors.
• Monitor appointment scheduling and ensure the reception area is well maintained.
• Train and manage front desk associates, assign tasks and monitor performance.
• Handle any kind of escalations with composure and professional manner.
• Ensure smooth communication between guests, staff and management.
• Maintain visitor’s logs, access control and security protocols.
• Prepare periodic reports on front desk operations and service quality.
• Ensure compliance aligned with organizational policies, safety and confidentiality standards.