Duty Manager - AOCC

GMR Power Urban Infra; Nagpur District; On-site; INR 1,800,000 - 2,800,000; Full time

Job summary

GMR Power Urban Infra is seeking a senior operations professional to monitor airport resources, manage shift duties and ensure OTP targets are met. You will coordinate with airlines, ground handlers, and government agencies while handling emergencies per AEP and BTCP plans.

Ideal candidates will have a minimum of 12 years in aviation operations, be proficient with MS Office (Excel/Word/PowerPoint) and demonstrate strong leadership and communication skills in a fast-paced environment.

Qualifications

• Graduate / Post Graduate from reputed university.
• Proficient in MS Office especially Excel, Word and Power Point.
• Proficient in using different software.

Responsibilities

• Ensure efficient and optimum utilization of airport resources during shifts.
• Coordinate with airlines, ground handlers and officials to meet OTP targets.
• Handle emergencies per Airport Emergency Plan and related contingencies.
• Communicate weather advisories and operational updates to stakeholders.

Skills

MS Office proficiency

Adaptability under pressure

Team leadership

Stakeholder management

Decision making

Communication

Problem solving

Planning & coordination

Analytical thinking

Operations management

Education

Graduate / Post Graduate from reputed university

Tools

Excel

Word

PowerPoint

Other software packages

Job description

JOB PURPOSE

To ensure monitor the allocation of Airport resources at GNIAL to achieve efficient operations leading to improve On Time Performance (OTP), effective emergency handling involving aircraft and other facilities as per Airport Emergency Plan regulatory compliance and timely updating and dissemination of information to all stakeholders (external and internal) during the shift duties at the airport.

ORGANISATION CHART

• Head - Airside, AOCC Slots
• Duty Manager AOCC

KEY ACCOUNTABILITIES

Accountabilities Key Performance Indicators Responsible for ensuring efficient and optimum utilization of airport resources e.g. parking stands, boarding gates, check-in counters and baggage reclaim etc., based on the customer needs and during his/her shift duties.

• No. of complaints.
• On Time Performance of flights

Responsible for timely notification of any Emergencies at the airport as per laid down Airport Emergency Plan (AEP), Bomb Threat Contingency Plan (BTCP), Fire Strategy Plan and Aircraft Hijack Plan during the shift duties.

• No. of Complaint/ observations reported
• No of non-compliance

Ensure timely notification /implementation of adverse weather condition / warning e.g. Low Visibility procedures (LVP), thunderstorm etc. to all the Airlines, Ground handlers, non-scheduled operators.

• No. of delays reported in dissemination of information.
• No. of feedback / observation on clarity of information

EXTERNAL INTERACTIONS

• Airlines/Ground handlers: Interaction with airlines/ground handlers in terms of operational requirements.
• Govt. agencies (CISF/ATC): Coordination for operational requirements.

INTERNAL INTERACTIONS

Department Head, subordinates, peers outside the department.

FINANCIAL DIMENSIONS

• N/A

OTHER DIMENSIONS

• To manage a team of 7 staff or more in shifts
• Interaction with internal and external stakeholders.

EDUCATION QUALIFICATIONS

• Graduate / Post Graduate from reputed university
• Proficient in MS Office especially in Excel, Word and Power point etc.
• Proficient in using different software

RELEVANT EXPERIENCE

• Minimum 12 years of aviation experience in Operations

COMPETENCIES

• Personal Effectiveness
• Social Awareness
• Entrepreneurship
• Problem Solving Analytical Thinking
• Planning Decision Making
• Capability Building
• Strategic Orientation
• Stakeholder Focus
• Networking
• Execution Results
• Teamwork Interpersonal influence