Duty Manager - General Aviation Terminal

Adani Group; Kamrup Metropolitan; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Adani Group is hiring an Assistant Manager - Terminal Operations to lead shift-based terminal activities at the airport, coordinating staff and resources to ensure smooth passenger flow and timely departures.

You will oversee lounge operations, asset management, and inter-terminal transportation while maintaining safety compliance and delivering superb passenger experiences. Strong stakeholders management and leadership are essential.

Qualifications

• Minimum 5–7 years in airport terminal operations.
• Experience coordinating stakeholders including regulators, airlines, and ground handlers.
• Proven ability to optimize passenger experience and operational efficiency.

Responsibilities

• Oversee terminal operations during the assigned shift ensuring smooth passenger flow.
• Manage staff schedules and monitor performance on shift.
• Coordinate lounge operations and assist passengers for high service standards.
• Supervise trolley, baggage, and inter-terminal coach services.
• Lead safety checks, incident reporting, and post-incident reviews.
• Liaise with regulators and stakeholders to ensure compliance and smooth operations.
• Drive KPI monitoring and continuous improvement initiatives.

Skills

CRMS-AAHL

Data Analysis

Emergency Response

Passenger Experience

Resource Optimization

Safety & Security

Shift Management

Stakeholder Management

Team Leadership

Education

Bachelor's degree in Business Administration or Aviation Management

Job description

Purpose/Objective

• Assitant Manager - Terminal Operations is responsible for the overall management and supervision of terminal operations during a specific shift.
• This role involves coordinating staff, resolving issues, ensuring passenger satisfaction, and maintaining a safe and secure environment while optimizing operational efficiency.

Key Responsibilities of Role

• Terminal Operations Shift Management: - Oversees all terminal operations during the assigned shift, ensuring smooth passenger flow and on-time departures & coordinates with other departments for efficient operations.
• - Manages staff schedules and assignments to optimize resource utilization.
• Lounge Management and Customer Service: - Delivers exceptional customer service by assisting passengers with their needs and resolving issues promptly & builds positive relationships with passengers to enhance the overall airport experience.
• - Assist in the management of reserved lounges, ensuring a high standard of service and a seamless experience for passengers.
• Trolley Operations and Asset Management: - Oversee the management and maintenance of trolley operations, ensuring availability and cleanliness.
• - Assist in managing the asset lifecycle, including regular checks and prompt reporting of any defects or damages.
• Golf Cart and Inter Terminal Coach Operations: - Coordinate the timely deployment and safe operation of golf carts and inter-terminal coaches.
• - Ensure service levels are met, track performance scores, and address any complaints or operational issues promptly.
• Staff Supervision: - Provides leadership and guidance to the terminal operations team during the shift & monitors staff performance and addresses issues promptly.
• - Ensures adherence to operational procedures and standards among staff members.
• Vendor Management: - Manage operational aspects related to vendor management, golf cart management, baggage and shopping trolley management, Baggage Handling System (BCS) management, and inter-terminal coach management to ensure smooth operations and enhancing passenger experience within terminal - Monitor vendor performance and address any discrepancies to maintain operational standards.
• Problem Solving: - Identifies and resolves operational issues and challenges that arise during the shift & implements immediate solutions to minimize disruptions.
• - Collaborates with other departments to address complex issues and find effective solutions.
• Emergency Response Management: - Lead emergency response efforts during shifts, effectively managing situations such as bomb threats, evacuations, medical emergencies, and other contingencies.
• - Ensure all actions are carried out in accordance with laid-down SOPs and conduct post-incident reviews for continuous improvement.
• Special Events and VVIP Movements: - Support the coordination of special events, ensuring smooth execution, budgeting, and event calendar management.
• - Assist in planning and ensuring security arrangements for VVIP movements, including liaising with relevant authorities for smooth execution.
• Safety and Security Compliance: - Ensures compliance with safety and security regulations and procedures during the shift & conducts safety checks and responds to incidents.
• - Coordinates with security personnel to address security concerns and maintain a safe environment.
• Operational Efficiency: - Optimizes resource utilization during the shift to maximize efficiency and minimize costs & implements process improvements to enhance operational performance.
• - Monitors key performance indicators (KPIs) and takes corrective actions to improve performance.
• Stakeholder Management: - Shift wise coordination will all regulatory agencies, airlines and ground handlers.
• Team Leadership and Development - Supervise and manage the terminal operations team during shifts, ensuring high levels of employee engagement and discipline.
• - Identify training needs of employees and ensure team members participate in all mandatory classroom training sessions.
• Key Stakeholders - Internal: Lead - Terminal Operations Facilities Department Ground Handling Supervisor Security Supervisor IT Department HR Department Finance Department Quality Assurance Customer Service Key Stakeholders - External: Airlines MoCA,MCGM, BCAS, BOI, Customs,CISF,APHO Ground Handling Agencies Retail and Food Outlets Government Regulatory Bodies Airport Authority of India (AAI) Travel Agents Car Rental Services Security Agencies

Technical Competencies

• Customer Relationship Management System (CRMS)-AAHL
• Data Analysis and Interpretation-AAHL
• Emergency Response and Preparedness-AAHL
• Passenger Experience Management-AAHL
• Resource Allocation and Optimization-AAHL
• Safety and Security Compliance-AAHL
• Shift Operations Management-AAHL
• Strategic Operational Planning-AAHL
• Terminal Operations Management-AAHL

Qualifications and Experience

• Bachelor's degree in Business Administration, Aviation Management, or a related field is essential.
• Work Experience: Minimum of 5-7 years of experience in airport terminal operations, with a strong focus on managing diverse stakeholders, optimizing passenger experience, and driving operational efficiency.