Duty Manager - AOCC -

GMR Group; Nagpur District; On-site; INR 2,500,000 - 4,500,000; Full time

Job summary

GMR Group seeks a Duty Manager AOCC to oversee airport resource allocation and shift operations at GNIAL. You will ensure efficient use of stands, gates, counters, and baggage reclaim while coordinating with airlines, ground handlers, and authorities to meet OTP targets and safety standards.

The role requires extensive aviation operations experience, strong leadership, and proficiency with MS Office tools to prepare reports and coordinate with stakeholders across shifts.

Qualifications

• Graduate / Post Graduate from reputed university
• Proficient in MS Office especially Excel, Word and PowerPoint
• Proficient in using different software

Responsibilities

• Responsible for efficient and optimum utilization of airport resources (parking stands, boarding gates, check-in counters, baggage reclaim) during shifts
• Manage a team of 7 staff or more in shifts
• Interact with internal and external stakeholders (Airlines, GOVT agencies) for operational requirements

Skills

Personal Effectiveness

Social Awareness

Entrepreneurship

Problem Solving

Planning

Capability Building

Strategic Orientation

Stakeholder Focus

Networking

Execution & Results

Teamwork

Education

Graduate / Post Graduate from reputed university

Proficient in MS Office (Excel/Word/PowerPoint)

Proficient in using various software

Tools

MS Office

Excel

Word

PowerPoint

General software tools

Job description

Job Purpose

To ensure & monitor the allocation of Airport resources at GNIAL to achieve efficient operations leading to improve On Time Performance (OTP), effective emergency handling involving aircraft and other facilities as per Airport Emergency Plan & regulatory compliance and timely updating and dissemination of information to all stakeholders (external and internal) during the shift duties at the airport.

To ensure & monitor the allocation of Airport resources at GNIAL to achieve efficient operations leading to improve On Time Performance (OTP), effective emergency handling involving aircraft and other facilities as per Airport Emergency Plan & regulatory compliance and timely updating and dissemination of information to all stakeholders (external and internal) during the shift duties at the airport.

ORGANISATION CHART

Head – Airside, AOCC & Slots

Duty Manager AOCC

Key Accountabilities

Responsible for ensuring efficient and optimum utilization of airport resources e.g. parking stands, boarding gates, check-in counters and baggage reclaim etc., based on the customer needs and during his/her shift duties.

Key Performance Indicators

• No. of complaints.
• On Time Performance of flights

Audits & Compliance

• No. of audits observations (internal)
• No. of non-compliance.
• No. of observations closed
• N o. of concerns in OMDA compliance

EXTERNAL INTERACTIONS

• Airlines/Ground handlers: Interaction with airlines/ground handlers in terms of operational requirements.
• Govt. agencies (CISF/ATC): Coordination for operational requirements.

Internal Interactions

Department Head, subordinates, peers outside the department.

FINANCIAL DIMENSIONS

• N/A

Other Dimensions

• To manage a team of 7 staff or more in shifts
• Interaction with internal and external stakeholders.

Education Qualifications

• Graduate / Post Graduate from reputed university
• Proficient in MS Office especially in Excel, Word and Power point etc.
• Proficient in using different software

Relevant Experience

• Minimum 12 years of aviation experience in Operations

Competencies

• Personal Effectiveness
• Social Awareness
• Entrepreneurship
• Problem Solving & Analytical Thinking
• Planning & Decision Making
• Capability Building
• Strategic Orientation
• Stakeholder Focus
• Networking
• Execution & Results
• Teamwork & Interpersonal influence