Duty Manager - AOCC

Adani Group; Lucknow; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Adani Group in Lucknow is seeking a Duty Manager for AOCC/JCC to supervise shift-based airport operations, ensuring on-time performance and efficient resource use across all airport functions. You will coordinate with airlines, ground handlers, ATC, customs, immigration, and security agencies to address disruptions and maintain service continuity.

The role demands decisive, quick decision-making and strict adherence to SOPs, while leading a team and reporting shift outcomes to management.

Qualifications

• Educational background as specified.
• 5-7 years of relevant experience in airport operations.

Responsibilities

• Operational Oversight: Direct and supervise daily shift operations.
• Monitor OTP, delays, and cancellations, and take actions to minimize disruptions.
• Notify airlines and ground handlers of adverse conditions and implement LVP as needed.
• Coordinate with ATC for ETA updates, stand assignments, runway changes, and towing/engine run-ups.
• Manage allocation of airport resources (parking stands, gates, counters, baggage belts).
• Monitor resource usage and address allocation or maintenance concerns.
• Support emergency response plans in disruptions or crises.
• Lead and supervise shift teams, evaluating performance and supporting development.
• Engage with internal and external stakeholders for seamless operations.

Skills

Leadership

Decision making

Stakeholder coordination

Shift management

Education

Bachelor's Degree in Aviation Management, Business Administration, or a related field

Job description

Purpose/Objective

• Duty Manager - AOCC/JCC is responsible for supervising shift-based airport operations, ensuring efficient resource utilization, compliance with standard procedures, and swift coordination during disruptions.
• The role demands quick decision-making to address real-time challenges, maintain operational continuity, and uphold On-Time Performance (OTP) across all airport functions.

Key Responsibilities of Role

• Operational Oversight: Direct and supervise daily operations across the shift, ensuring compliance with established operational standards and procedures.
• Monitor flight schedules, OTP (On-Time Performance), delays, and cancellations, taking necessary actions to minimize disruptions.
• Notify airlines, ground handlers, and operators of adverse weather conditions and implement Low Visibility Procedures (LVP) when required.
• Coordinate with ATC for expected time of arrival (ETA) updates, parking stand assignments, runway usage changes, and aircraft towing/engine run-ups.
• Resource Management: Manage the allocation and utilization of airport resources such as parking stands, boarding gates, check-in counters, and baggage reclaim belts during shift operations to maximize asset utilization.
• Regularly monitor resource usage and promptly address any concerns related to allocation, availability, or maintenance.
• Emergency and Contingency Management: Support the implementation of emergency response plans in collaboration with relevant stakeholders during disruptions or crises.
• Manage operations during crisis situations (e., g., weather events, security incidents, or equipment failures) to minimize impact on passengers and airport activities.
• Team Supervision: Lead and support team members in the shift, offering direction and ensuring that performance aligns with organizational standards.
• Evaluate team performance and foster professional growth through tailored development plans for team members.
• Stakeholder Coordination: Engage with internal and external stakeholders to facilitate seamless operations and promptly address any emerging issues.
• Act as the primary point of contact for all stakeholders during the shift, including airlines, ground handlers, customs, immigration, ATC, and security agencies.
• Communicate operational updates, disruptions, and emergency response actions to senior management and relevant stakeholders promptly.
• Compliance and Reporting: Uphold adherence to company policies, procedures, and regulatory requirements across all managed sections or sites.
• Ensure that all operational activities are in line with airport SOPs and safety guidelines.
• Maintain accurate records of shift operations, incidents, and disruptions in AOCC/JCC systems.
• Generate and submit daily shift reports, including key performance metrics (OTP, resource utilization, disruptions) for management review.
• Key Stakeholders - Internal: Lead - AOCC/JCC Direct Supervisors & other Department Leaders Airport Operations Team Air Traffic Control Airport Security Emergency Medical Services Engineering & Maintenance Team Health, Safety & Environment (HSE) Team
• Key Stakeholders - External: Airlines Ground handlers Non-scheduled operators Government agencies (Customs, Immigration, CISF, ARC, Air Force, Military) Medical agencies

Technical Competencies

• Airport Operations Management-AAHL
• Airport Systems Integration-AAHL
• Data Analysis and Interpretation-AAHL
• Emergency Response and Preparedness-AAHL
• Incident Management-AAHL
• Regulatory Compliance-AAHL
• Resource Allocation and Optimization-AAHL
• Strategic Operational Planning-AAHL

Qualifications and Experience

• Educational Background: Bachelor's Degree in Aviation Management, Business Administration, or a related field
• Work Experience: 5-7 years of relevant experience in airport operations.