Duty Manager

Pragya Tek Solutions; Uttarakhand; On-site; INR 391,000 - 446,000; Full time

Benefits offered by this job

Accommodation: Provided

Food: Provided

Job summary

Pragya Tek Solutions is seeking a Duty Manager for a luxury resort in Uttarakhand. Location: Jim Corbett. You will oversee all Front Office and Guest Relations activities during the night shift, ensuring guest satisfaction and seamless operations.

The role requires 4+ years in Front Office/Guest Relations, experience in luxury properties, and strong leadership. Night shift, 7:00 PM–7:00 AM, with accommodation and meals provided.

Qualifications

• 4+ years in Front Office / Guest Relations.
• Experience as Duty Manager / Assistant Front Office Manager / Front Office Supervisor.
• Experience in a 4-star/5-star hotel, luxury resort, or premium hospitality property.
• Resort or safari destination experience will be an advantage.
• Excellent English communication and guest-handling skills.
• Strong leadership, coordination, and problem-solving abilities.
• Good knowledge of PMS, Front Office operations, billing, and night audit.
• Comfortable working 7:00 PM – 7:00 AM night shift.

Responsibilities

• Manage complete Front Office operations during the night shift.
• Supervise check-ins, check-outs, late arrivals, early check-ins, and guest requests.
• Handle guest complaints and resolve service issues professionally.
• Lead and supervise Front Office team members.
• Maintain grooming, discipline, and hospitality service standards.
• Coordinate with Housekeeping, Engineering, Security, and other departments.
• Monitor room inventory, reservations, room status, and room readiness.
• Handle VIP guests and special requests.
• Coordinate safari operations and guest movements.
• Monitor billing, cash handling, and Front Office transactions.
• Review night audit reports and identify discrepancies.
• Prepare DSRs, shift reports, guest feedback, and proper handovers.
• Ensure accurate updates in PMS and Front Office systems.
• Handle emergencies and operational issues while ensuring guest safety.
• Escalate major operational issues to the General Manager.
• Ensure a smooth and detailed handover to the morning shift.

Skills

Guest handling

Leadership

English communication

Problem solving

Night shift coordination

Team supervision

Tools

PMS

Front Office operations

Job description

WE’RE HIRING | DUTY MANAGER – LUXURY RESORT

Location: Jim Corbett, Uttarakhand

Position: Duty Manager

Department: Front Office / Guest Relations

Shift: Night Shift | 7:00 PM – 7:00 AM

Salary: ₹35,000 – ₹40,000 per month

Accommodation: Provided

Food: Provided

Employment Type: Full-Time

Key Responsibilities

• Manage complete Front Office operations during the night shift.
• Supervise check-ins, check-outs, late arrivals, early check-ins, and guest requests.
• Handle guest complaints and resolve service issues professionally.
• Lead and supervise Front Office team members.
• Maintain grooming, discipline, and hospitality service standards.
• Coordinate with Housekeeping, Engineering, Security, and other departments.
• Monitor room inventory, reservations, room status, and room readiness.
• Handle VIP guests and special requests.
• Coordinate safari operations and guest movements.
• Monitor billing, cash handling, and Front Office transactions.
• Review night audit reports and identify discrepancies.
• Prepare DSRs, shift reports, guest feedback, and proper handovers.
• Ensure accurate updates in PMS and Front Office systems.
• Handle emergencies and operational issues while ensuring guest safety.
• Escalate major operational issues to the General Manager.
• Ensure a smooth and detailed handover to the morning shift.

Candidate Requirements

• 4+ years of experience in Front Office / Guest Relations
• Previous experience as Duty Manager / Assistant Front Office Manager / Front Office Supervisor preferred
• Experience in a 4-star/5-star hotel, luxury resort, or premium hospitality property
• Resort or safari destination experience will be an advantage
• Excellent English communication and guest-handling skills
• Strong leadership, coordination, and problem-solving abilities
• Good knowledge of PMS, Front Office operations, billing, and night audit
• Comfortable working 7:00 PM – 7:00 AM night shift
• Professional grooming and strong guest-service orientation