Requirement for Operation manager - ( Job ID - 20923)

EducoHire; Uttarakhand; On-site; INR 1,400,000 - 2,000,000; Full time

Job summary

EducoHire is seeking an experienced Operations Manager for Uttarakhand (5-Star hotel campus) to lead all hotel departments and the Mudhouse project nearby. You will ensure 100% guest satisfaction, enforce SOPs, and collaborate on budgeting, forecasting, and long-term planning.

Ideal candidates have 7+ years in a senior hotel operations role, strong P&L and revenue-management skills, and excellent interpersonal abilities to drive a high-performance team.

Qualifications

• Degree or Diploma in Hotel/Hospitality Management (or related field).
• 7+ years of progressive leadership experience in a 5-Star hotel setting (e.g., Deputy/Assistant Manager or Hotel Manager).
• Strong commercial awareness, P&L insight, revenue management, budgeting and forecasting abilities.

Responsibilities

• Oversee all hotel departments and coordinate with HODs for seamless operations.
• Supervise daily Front Office and F&B workflows; ensure hygiene and service readiness.
• Take end-to-end ownership of the Mudhouse project campus.
• Conduct regular inspections of guest rooms, public areas, and back-of-house areas.
• Lead daily/weekly operational meetings; document minutes for GM and leadership.
• Drive guest satisfaction with SOPs and service recovery protocols.
• Assist GM/MD on budgeting, forecasts, cost control to maximize profitability.
• Audit stores, inventories, receivables/payables and supplier performance.
• Develop staff through training, feedback, and performance reviews.

Skills

Commercial awareness

P&L insight

Revenue management

Budgeting

Forecasting

Interpersonal skills

Education

Degree or Diploma in Hotel/Hospitality Management

Tools

MS Office

PMS

Revenue Management Systems

Job description

Requirement for Operation manager - ( Job ID - 20923)

Location: Uttarakhand (5 star Resort Campus & Mudhouse Project)

Position Overview

We are seeking an experienced and commercial-minded Operations Manager to lead overall hotel operations and oversee the nearby Mudhouse project (located 100 meters from the main campus). The ideal candidate will take full accountability for all operational departments, ensure 100% guest satisfaction, drive SOP compliance, and assist top management with budgeting, revenue optimization, and long-term planning.

Key Responsibilities & Duties

Core Operational Leadership

Departmental Oversight: Exercise full operational responsibility over all hotel departments, working closely with HODs (Front Office, Food & Beverage, Housekeeping, Security, etc.) to ensure seamless day-to-day execution.

Daily Operations: Actively supervise daily Front Office and F&B workflows. Ensure all premises meet brand categories, hygiene standards, and service readiness.

Special Project Management: Take end-to-end operational ownership of the Mudhouse project campus.

Quality & Auditing: Perform regular physical inspections of guest rooms, public areas, and back-of-house stores to check cleanliness, par-stock levels, expiry, staff grooming, and overall ambiance.

Meetings & Reporting: Conduct daily/weekly operational meetings with HODs to review routine operations, sales targets, guest feedback, service recoveries, and staff matters. Document and circulate meeting minutes to the GM and top management.

Guest Experience & SOP Management

Guest Satisfaction: Drive a customer-first culture to maintain 100% guest satisfaction scores. Monitor customer feedback and oversee immediate service recovery protocols.

SOP Enforcement: Implement and strictly enforce Standard Operating Procedures across all departments, consulting with the GM/Consultants when refinement is required.

Commercial & Financial Planning: Partner with the GM/MD on annual budgeting, monthly forecasting, cost monitoring, and overhead control to maximize organizational profitability.

Supply Chain & Inventory: Audit departmental indents, store inventories, accounts receivable, and accounts payable.

Vendor Assessments: Coordinate with the Purchase Manager to negotiate with suppliers and deliver formal quarterly vendor performance evaluations to Head Office Purchase.

People Management & Team Development

Staff Development: Identify team learning needs, lead HOD training sessions, and foster staff career growth.

Feedback & Performance: Provide direct reports with regular constructive feedback through both formal reviews and informal catch-ups.

Work Conditions

On-call 24/7 for urgent operational matters or site emergencies.

Willingness to adopt long working hours and break shifts as required by operational demand.

Qualifications & Requirements

Education: Degree or Diploma in Hotel/Hospitality Management (or related field).

Experience: Minimum 7+ years of progressive leadership experience in a 5-Star Hotel setting (e.g., as Deputy Manager, Assistant Operations Manager, or Hotel Manager).

Skills: Strong commercial awareness, P&L insight, revenue management skills, budget/forecasting proficiency, and excellent interpersonal abilities.

Technical: Proficient in MS Office, Property Management Systems (PMS), and Revenue Management Systems.