Duty Manager

Accor; Udaipur District; On-site; INR 450,000 - 750,000; Full time

Benefits offered by this job

Heartist Benefits

Academy Accor learning programs

Opportunities with Accor

Job summary

Raffles Udaipur, part of Accor, seeks a dynamic Duty Manager to anchor our front office operations in Udaipur, India. Lead, mentor, and supervise reception, concierge and bell staff while ensuring seamless guest experiences with warmth and professionalism.

You will oversee check-in/out, resolve guest feedback with empathy, coordinate across departments, and drive service excellence through staff development and proactive problem solving.

Qualifications

• Bachelor's degree in Hospitality Management or related field.
• Minimum one year of proven experience in a Duty Manager or similar front office role.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Crisis management and emergency response experience.
• Ability to work flexible shifts, including evenings, weekends, and holidays.

Responsibilities

• Welcome and assist guests with warmth and professionalism, ensuring their needs are understood and addressed promptly.
• Handle guest complaints, feedback, and special requests with empathy and transparency, working toward satisfactory resolutions.
• Supervise and coordinate the front office team, including receptionists, concierge, and bell staff, maintaining high service standards.
• Oversee check-in and check-out processes to ensure efficient, seamless, and guest-focused experiences.
• Monitor lobby activities and maintain a welcoming atmosphere reflecting hospitality excellence.
• Train, guide, and motivate staff to deliver exceptional customer service and achieve departmental goals.
• Schedule shifts and manage rosters with flexibility and fairness, considering operational needs and team preferences.
• Act as primary point of contact for emergencies and operational issues, responding with resilience and sound judgment.
• Communicate with other departments to fulfill guest requirements and coordinate seamless operations.
• Prepare detailed daily reports and share recommendations with senior management.
• Analyze operational data and guest feedback to identify opportunities for improvement and innovation.
• Demonstrate decisive problem-solving to address conflicts and maintain a positive work environment.
• Maintain organized records and ensure compliance with hospitality standards and protocols.

Skills

Front office leadership

Guest service excellence

Operational supervision

Staff training

Emergency response

Conflict resolution

Customer communication

Education

Bachelor's degree in Hospitality Management

Tools

Hotel management systems

Microsoft Office

Job description

Company Description

Raffles Udaipur opened in 2021, its ornamental gardens, tumbling fountains and stately Indo-Saracenic architecture describing a love story between India and the West. Set on a 21-acre private island rich with birdlife and exotic flora and fauna, this contemporary reimagining of a country mansion is the first Raffles hotel in India.

Just 20 minutes from the airport, Raffles Udaipur spans a private island and serene lakeshore. Begin your journey with a graceful boat ride, guided by migratory birds. Discover 137 rooms and suites, 10 dining experiences, two pools, wellness rituals, and the timeless care of the Raffles Butler.

Job Description

We're looking for a dynamic and organized Duty Manager to join our team in Udaipur, India. In this pivotal role, you'll be the backbone of our front office operations, ensuring seamless guest experiences while leading and supporting your team with enthusiasm and professionalism. As a Duty Manager, you'll oversee daily operations, resolve challenges with decisiveness, and foster a collaborative environment where excellence is the standard. Your ability to balance operational efficiency with genuine hospitality will directly impact our guests' satisfaction and our team's success.

• Welcome and assist guests with warmth and professionalism, ensuring their needs are understood and addressed promptly
• Handle guest complaints, feedback, and special requests with empathy and transparency, working toward satisfactory resolutions
• Supervise and coordinate the front office team, including receptionists, concierge, and bell staff, maintaining high service standards
• Oversee check-in and check-out processes to ensure they are efficient, seamless, and guest-focused
• Monitor lobby activities and maintain a welcoming atmosphere that reflects our commitment to hospitality excellence
• Train, guide, and motivate staff members to deliver exceptional customer service and achieve departmental goals
• Schedule shifts and manage staff rosters with flexibility and fairness, considering operational needs and team preferences
• Act as the primary point of contact for emergencies, operational issues, and critical situations, responding with resilience and sound judgment
• Communicate effectively with other departments (Housekeeping, Food & Beverage, Maintenance, etc.) to fulfill guest requirements and coordinate seamless operations
• Prepare detailed daily reports, document operational insights, and share recommendations with senior management
• Analyze operational data and guest feedback to identify opportunities for improvement and innovation
• Demonstrate decisive problem-solving skills to address conflicts and maintain a positive work environment
• Maintain organized records and ensure compliance with hospitality standards and protocols

Qualifications

• Bachelor's degree in Hospitality Management, Hotel Administration, or a related field
• Minimum one year of proven experience in a Duty Manager role or similar front office operations position
• Strong leadership and team management skills with the ability to motivate and develop staff
• Excellent communication and interpersonal skills, with the ability to interact professionally with guests and colleagues
• Demonstrated problem-solving and conflict resolution abilities
• Proficiency in time management and organizational skills
• Customer service excellence with a genuine commitment to guest satisfaction
• Crisis management and emergency response experience
• Knowledge of front office operations, guest relations management, and hospitality standards
• Ability to work flexible shifts, including evenings, weekends, and holidays as required
• Analytical mindset with the ability to interpret operational data and generate actionable insights
• Proficiency in hotel management systems and Microsoft Office applications (preferred)
• Certification in Hotel Management or Hospitality Operations (preferred)

Additional Information

• An opportunity to be with world’s preferred hospitality company
• Captivating and rewarding experience working alongside passionate professionals
• Range of exclusive Heartist Benefits
• Develop your talent through learning programs by Academy Accor.