Front Office Manager

Paatlidun Safari Lodge; Nainital; On-site; INR 600,000 - 1,100,000; Full time

Job summary

Paatlidun Safari Lodge in Corbett, Uttarakhand, is seeking a Front Office Manager to oversee all front desk and guest relations operations. This on-site, full-time role requires supervising staff, coordinating with departments, and ensuring luxurious guest experiences in a premium wildlife lodge setting.

The role emphasizes managing check-in/check-out, reservations, reporting, and maintaining brand guidelines while delivering exceptional Kumaoni hospitality in an immersive wildlife environment.

Qualifications

• Strong front office operations skills including guest services, reservations, and check-in/check-out procedures.
• Leadership and people management, with experience supervising, scheduling, and training front office staff.
• Excellent customer service and written/spoken English; handle guest feedback professionally.

Responsibilities

• Oversee front desk and guest relations to ensure a seamless welcome.
• Supervise front office staff and coordinate with housekeeping, F&B, and safari operations.
• Maintain reservation systems and optimize room allocation for efficiency.
• Prepare daily reports and monitor front office budgets; ensure brand standards.

Skills

Front office operations

Team leadership

Customer service

PMS proficiency

Reporting accuracy

Organizational skills

Problem solving

English communication

Education

Hospitality management education

Tools

Hotel PMS

Job description

Company Description

Paatlidun Safari Lodge is a premium luxury wildlife resort located on the edge of the Jim Corbett Tiger Reserve, offering guests an immersive experience in unspoilt nature. The lodge blends high-end comfort with warm Kumaoni hospitality, creating a refined retreat in the untamed wilds. Its unique setting allows guests to encounter local wildlife in a safe and curated manner, guided by expert naturalists. Paatlidun focuses on delivering sensory-rich experiences that highlight the sights and sounds of the forest while maintaining high service standards for discerning travelers.

Role Description

The Front Office Manager is responsible for overseeing all front desk and guest relations operations to ensure a seamless and welcoming experience for every guest. This full-time, on-site role based in Corbett, OR includes managing check-in and check-out processes, supervising front office staff, and coordinating with other departments such as housekeeping, food and beverage, and safari operations. The role involves handling guest inquiries and concerns, maintaining reservation systems, optimizing room allocation, and upholding service standards and brand guidelines. The Front Office Manager will also prepare daily reports, monitor front office budgets, train team members, and help implement procedures that enhance guest satisfaction and operational efficiency in a luxury wildlife lodge setting.

Qualifications

• Strong front office and hospitality operations skills, including guest services, reservations management, and check-in/check-out procedures.
• Team leadership and people management abilities, with experience in supervising, scheduling, and training front office staff.
• Customer service and communication skills, including confident spoken and written English and the ability to handle guest feedback professionally.
• Proficiency with hotel property management systems (PMS), basic office software, and attention to detail in reporting and documentation.
• Organizational and problem-solving skills, with the capacity to manage multiple tasks in a fast-paced, high-end resort environment.
• Previous experience in a hotel, resort, or similar hospitality setting; experience in luxury or wildlife lodges is an advantage.
• Relevant education in Hospitality Management or a related field is preferred, or equivalent professional experience.
• Ability to work on-site in Corbett, OR, with a flexible schedule, including weekends and holidays as needed.