Duty Manager

More Retail; Nadia, Bardhaman, North 24 Parganas District; On-site; INR 180,000 - 300,000; Full time

Job summary

More Retail is seeking an experienced store operations professional in India to manage daily store functions, ensure opening standards, and uphold SOPs and hygiene. You will lead a team, drive customer service, handle inventory, and ensure planogram compliance.

This role involves loss prevention and active customer engagement for feedback on assortment and pricing. Ideal candidates have hands-on experience in retail store operations, with FMCG familiarity as a plus, to thrive in a fast-paced

Qualifications

• Experience in retail store operations.
• Experience in Food & FMCG retail is a plus.

Responsibilities

• Ensure smooth store operations, timely store opening, and adherence to all SOPs and hygiene standards.
• Drive excellent customer service and increase loyalty conversions through effective in-store engagement.
• Manage inventory, stock availability, damages, expiry, shrinkage, and cash handling efficiently.
• Ensure proper planogram execution, space management, and store standards.
• Lead, train, and supervise the store team to drive productivity and achieve operational targets.
• Monitor daily input/output metrics and implement corrective actions where required.
• Maintain store assets and ensure loss prevention through strong process control.
• Regularly interact with customers to understand their needs and share feedback on assortment, availability, and pricing.

Skills

Retail store operations

FMCG retail experience

Job description

Key Responsibilities:

• Ensure smooth store operations, timely store opening, and adherence to all SOPs and hygiene standards.


• Drive excellent customer service and increase loyalty conversions through effective in-store engagement.


• Manage inventory, stock availability, damages, expiry, shrinkage, and cash handling efficiently.


• Ensure proper planogram execution, space management, and store standards.


• Lead, train, and supervise the store team to drive productivity and achieve operational targets.


• Monitor daily input/output metrics and implement corrective actions where required.


• Maintain store assets and ensure loss prevention through strong process control.


• Regularly interact with customers to understand their needs and share feedback on assortment, availability, and pricing.

Preferred Profile:

• Experience in Retail store operations.


• Experience in Food & FMCG retail will be an added advantage.

Interview Process:

• 1st round - Online Test


• 2nd Round & 3rd Round- VC Interview / F2F Interview