Duty Manager

Radisson-Hotel-Group; Mohali; On-site; INR 400,000 - 700,000; Full time

Job summary

Radisson-Hotel-Group in Mohali, India is seeking a Duty Manager who thrives in a luxury hotel environment. You will coach, counsel, and discipline team members, ensure smooth nightly operations, and maintain guest relations with a proactive approach.

You will manage guest check-in/out, monitor room blocks, and ensure adherence to brand standards and operational policies. Fluency in English and Chinese is required, with experience in Opera PMS a plus.

Qualifications

• Minimum 1–2 years experience as a Duty Manager, preferably in a luxury hotel.
• Proficiency in using PMS Opera and other relevant software applications.
• Language Skills: Excellent communication skills in English and Chinese; additional languages are a plus.

Responsibilities

• Coaches, counsels and disciplines team members providing constructive feedback to enhance performance.
• Maintain complete knowledge of all hotel features/facilities/services and hours of operation.
• Know all room types, layouts, rates, promotions, and availability for planning and guest inquiries.
• Monitor check-in/check-out process, anticipate critical situations and assist to ensure efficient guest service.
• Maintain positive guest relations at all times and respond promptly to guest needs.

Skills

PMS Opera

Team leadership

English language

Chinese language

Tools

Opera PMS

Job description

Job Description

Who we are looking for?

We are looking for people who enjoyfunandlaughterat work and are excited about anew brandand the company'samazing futuregrowthanddevelopmentopportunities. Someone who loves working aspart of a team, who embodiesintegrityandcompassion, can adapt to change in a fast-paced environment, enjoysexploring new thingsbeyond the tried and tested and is driven by success.

What Will You Do?

• Coaches, counsels and disciplines team members providing constructive feedback to enhance performance.
• Maintain complete knowledge at all times of:
• All hotel features/facilities/services, hours of operation.
• All room types, numbers, layout, decor, appointments and location.
• All room rates, special packages and promotions.
• Daily house counts and expected arrivals/departures/VIP’s.
• Room availability status for any given day.
• Scheduled in-house group activities, locations and times.
• All hotel and departmental policies and procedures/ LQA and Forbes Standards.
• When on Overnight Shift, proceeds Night Audit, prepares and save/send all necessary reports as requested, checks and searches arrivals’ profiles and input in Opera, and prepares Mondrian Hotel News for all departments.
• Monitor check-in/check-out process; anticipate critical situations and assist wherever necessary to help alleviate the pressure and to process guests efficiently.
• Maintain positive guest relations at all times.
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and at whatever time of day.

Qualifications

Knowledge and Skills

• Experience: Minimum 1-2 years experience as a Duty Manager, preferable in a luxury hotel
• Proficiency in using PMS Opera and other relevant software applications.
• Language Skills: Excellent communication skills in both English and Chinese as a priority. Additional language skills are an advantage.