Duty Manager

Radisson Collection; Mohali; On-site; INR 800,000 - 1,100,000; Full time

Job summary

Radisson RED Chandigarh Mohali is seeking a Duty Manager with 1-2 years of luxury hotel experience. The role requires working closely with teams, using Opera PMS, and fluency in English and Chinese.

You will manage guest relations, oversee daily operations, and ensure smooth check-in/check-out while upholding the brand standards. The position emphasizes teamwork, integrity, and adaptability in a fast-paced environment, with opportunities for growth within the Radisson brand.

Qualifications

• Minimum 1-2 years experience as a Duty Manager, preferably in a luxury hotel.
• Proficiency in using PMS Opera and other relevant software applications.
• Language Skills: Excellent communication in English and Chinese; additional languages are a plus.

Responsibilities

• Coach, counsel and discipline team members to enhance performance.
• Maintain knowledge of hotel features, rates, packages and promotions.
• Monitor check-in/check-out, anticipate issues, and ensure efficient guest service.
• Oversee night audits when on overnight shift and prepare necessary reports.
• Maintain positive guest relations and respond promptly to guest needs.

Skills

English

Chinese language

Tools

PMS Opera

Job description

Job Description:

Job Description

Who we are looking for?

We are looking for people who enjoyfunandlaughterat work and are excited about anew brandand the company'samazing futuregrowthanddevelopmentopportunities. Someone who loves working aspart of a team, who embodiesintegrityandcompassion, can adapt to change in a fast-paced environment, enjoysexploring new thingsbeyond the tried and tested and is driven by success.

What Will You Do?

• Coaches, counsels and disciplines team members providing constructive feedback to enhance performance.


• Maintain complete knowledge at all times of:


• All hotel features/facilities/services, hours of operation.


• All room types, numbers, layout, decor, appointments and location.


• All room rates, special packages and promotions.


• Daily house counts and expected arrivals/departures/VIP’s.


• Room availability status for any given day.


• Scheduled in-house group activities, locations and times.


• All hotel and departmental policies and procedures/ LQA and Forbes Standards.


• When on Overnight Shift, proceeds Night Audit, prepares and save/send all necessary reports as requested, checks and searches arrivals’ profiles and input in Opera, and prepares Mondrian Hotel News for all departments.


• Monitor check-in/check-out process; anticipate critical situations and assist wherever necessary to help alleviate the pressure and to process guests efficiently.


• Maintain positive guest relations at all times.


• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and at whatever time of day.

Qualifications

Knowledge and Skills

• Experience: Minimum 1-2 years experience as a Duty Manager, preferably in a luxury hotel


• Proficiency in using PMS Opera and other relevant software applications.


• Language Skills: Excellent communication skills in both English and Chinese as a priority. Additional language skills are an advantage.

Hotel Name: Radisson RED Chandigarh Mohali

Requirements: