Duty Manager

Radisson Hotel Group; Mohali; On-site; INR 600,000 - 900,000; Full time

Job summary

Radisson Hotel Group in Mohali, India, seeks a Duty Manager to lead service excellence on the front line and support overnight operations as required. You will coach colleagues, monitor check-in/check-out, manage guest relations, and ensure compliance with hotel policies and brand standards.

The ideal candidate has 1–2 years of Duty Manager experience in a luxury hotel, strong English and Chinese communication, and proficiency with PMS Opera and related software.

Qualifications

• Experience: 1–2 years as a Duty Manager, preferably in a luxury hotel.
• Proficiency with PMS Opera and related software.
• Excellent communication in English and Chinese is prioritized.

Responsibilities

• Coaches, counsels and disciplines team members providing constructive feedback to enhance performance.
• Maintain knowledge of hotel features, facilities, hours, and room types.
• Monitor check-in/check-out, anticipate guest needs, and maintain positive guest relations.
• Oversee overnight shift tasks: Night Audit, reporting, and Opera system inputs.
• Ensure adherence to hotel and departmental policies and Forbes/LQA standards.

Skills

Duty Manager experience

PMS Opera

English language skills

Chinese language skills

Job description

Job Description

Who we are looking for?

We are looking for people who enjoy fun and laughter at work and are excited about a new brand and the company's amazing future growth and development opportunities. Someone who loves working as part of a team, who embodies integrity and compassion, can adapt to change in a fast-paced environment, enjoys exploring new things beyond the tried and tested and is driven by success.

What Will You Do?

• Coaches, counsels and disciplines team members providing constructive feedback to enhance performance.
• Maintain complete knowledge at all times of:
• All hotel features/facilities/services, hours of operation.
• All room types, numbers, layout, decor, appointments and location.
• All room rates, special packages and promotions.
• Daily house counts and expected arrivals/departures/VIP’s.
• Room availability status for any given day.
• Scheduled in-house group activities, locations and times.
• All hotel and departmental policies and procedures/ LQA and Forbes Standards.
• When on Overnight Shift, proceeds Night Audit, prepares and save/send all necessary reports as requested, checks and searches arrivals’ profiles and input in Opera, and prepares Mondrian Hotel News for all departments.
• Monitor check-in/check-out process; anticipate critical situations and assist wherever necessary to help alleviate the pressure and to process guests efficiently.
• Maintain positive guest relations at all times.
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and at whatever time of day.

Qualifications

Knowledge and Skills

• Experience: Minimum 1-2 years experience as a Duty Manager, preferably in a luxury hotel
• Proficiency in using PMS Opera and other relevant software applications.
• Language Skills: Excellent communication skills in both English and Chinese as a priority. Additional language skills are an advantage.