Duty Manager

The Leela Gandhinagar; Gandhinagar; On-site; INR 900,000 - 1,300,000; Full time

Job summary

The Leela Gandhinagar seeks a proactive Duty Manager to supervise the Front Office during shifts, ensuring luxurious guest experiences and seamless operation.

You will lead front desk, concierge and lobby teams, handle VIP arrivals, uphold brand standards, and coordinate with Housekeeping, Security and F&B while maintaining grooming and service excellence. Bachelor's degree or diploma in hotel management, 3–5 years in luxury hotels, and Opera PMS proficiency required.

Qualifications

• Bachelor's Degree or Diploma in Hotel Management or equivalent.
• 3–5 years Front Office experience in luxury or upscale hotels.
• 1–2 years supervisory experience in Front Office operations.

Responsibilities

• Oversee Front Office operations during shifts and supervise Front Desk, Concierge, Bell Desk, and Lobby functions.
• Ensure personalized guest check-in/check-out and handle VIP arrivals and requests.
• Monitor guest satisfaction and maintain luxury service standards; resolve complaints promptly.

Skills

Guest relations

Communication skills

Shift management

Education

Bachelor's Degree or Diploma in Hotel Management

Tools

Opera PMS

Job description

The Duty Manager is responsible for overseeing the day-to-day operations of the Front Office during assigned shifts, ensuring exceptional guest experiences, smooth hotel operations, and adherence to luxury hospitality standards. The role acts as the primary point of contact for guests and coordinates with all departments to maintain service excellence and operational efficiency.

Key Responsibilities

Guest Service & Experience

• Ensure personalized and efficient guest check-in and check-out experiences.
• Handle VIP arrivals, guest preferences, and special requests.
• Resolve guest complaints promptly and professionally.
• Monitor guest satisfaction and take corrective actions where required.
• Maintain luxury service standards and create memorable guest experiences.

Front Office Operations

• Supervise Front Desk, Concierge, Bell Desk, Guest Relations, and Lobby operations.
• Ensure smooth shift operations and proper handover between shifts.
• Monitor room status, occupancy levels, and guest requests.
• Coordinate with Housekeeping, Engineering, Security, and Food & Beverage departments.
• Ensure compliance with hotel SOPs and brand standards.
• Lead, motivate, and supervise Front Office associates during shifts.
• Conduct daily briefings and communicate operational updates.
• Train team members on service standards and guest handling.
• Monitor employee grooming, discipline, and performance.
• Support the Front Office Manager in achieving departmental goals.
• Monitor room inventory and upselling opportunities.
• Ensure proper cash handling and billing procedures.
• Verify guest accounts and ensure accurate posting of charges.
• Assist in achieving departmental revenue targets and minimizing revenue leakage.

Safety & Compliance

• Ensure guest and employee safety throughout the hotel.
• Handle emergency situations and incidents according to hotel procedures.
• Maintain compliance with statutory regulations, fire safety, and security standards.
• Prepare incident reports and communicate critical issues to management.

Qualifications

• Bachelor's Degree or Diploma in Hotel Management / Hospitality Management.
• Minimum 3-5 years of Front Office experience in luxury or upscale hotels.
• At least 1-2 years of supervisory experience in Front Office operations.
• Strong knowledge of Opera PMS or similar hotel management systems.
• Excellent communication and guest relations skills.
• Ability to work flexible shifts, including weekends and holidays.