Duty Manager

The Raviz; Kozhikode district; On-site; INR 450,000 - 750,000; Full time

Job summary

The Raviz Kozhikode is seeking a Duty Manager to lead daily hotel operations on-site. You will supervise front office, guest services, housekeeping coordination, and food and beverage support, ensuring smooth check-ins and guest satisfaction while upholding safety and hotel standards.

You will work with department heads, resolve escalations, prepare shift reports, and drive continuous improvement in service and efficiency.

Qualifications

• Experience supervising daily shifts and coordinating across departments.
• Strong guest-relations and complaint-handling skills.
• Proven leadership and team-management abilities.
• Knowledge of hotel operations and revenue/occupancy basics.
• Proficient English; Malayalam language an advantage.

Responsibilities

• Oversee front office, guest services, housekeeping coordination.
• Support check-in/check-out processes and room allocations.
• Supervise shifts and prepare shift reports.
• Collaborate with department heads to resolve issues and improve guest satisfaction.
• Ensure safety protocols and adherence to hotel policies.

Skills

Front office management

Customer service

Leadership and team management

Operations coordination

English communication

PMS software

Weekend/holiday readiness

Education

Diploma in Hotel Management

Bachelor's in Hospitality or Business Administration

Tools

PMS software

Job description

Company Description

The Raviz Hotels and Resorts offers guests an immersive experience in Kerala, often called God’s own country, known for its tranquil backwaters, lush landscapes, and vibrant culture. The brand focuses on creating memorable stays where guests can enjoy greenery, spice-scented markets, and sun-kissed shores. Each property is designed to highlight local heritage and hospitality, providing a blend of comfort and authentic regional experiences. Team members at The Raviz contribute to a guest-centered environment that celebrates the unique charm and traditions of Kerala.

Role Description

The Duty Manager is responsible for overseeing daily hotel operations, ensuring smooth functioning of front office, guest services, and coordination with housekeeping and food and beverage teams. This full-time, on-site role located in Kozhikode involves monitoring service standards, addressing guest queries and concerns, managing room allocations, and supporting check-in and check-out processes. The Duty Manager collaborates with department heads to resolve operational issues, maintain safety and security protocols, and ensure compliance with hotel policies. The role also includes supervising team members during assigned shifts, handling escalations, preparing brief shift reports, and contributing to continuous improvement in guest satisfaction and operational efficiency.

Qualifications

• Strong hotel operations and front office management skills, with experience overseeing daily shift activities and coordinating across departments.
• Customer service and guest relations skills, including the ability to handle complaints, manage expectations, and create a welcoming atmosphere.
• Leadership and team management capabilities, with experience guiding diverse staff, delegating tasks, and providing constructive feedback.
• Organizational and problem-solving skills to manage multiple priorities, respond to operational issues, and ensure timely resolution.
• Effective communication skills in English; proficiency in local languages (such as Malayalam) is an advantage.
• Knowledge of hotel software systems (PMS), reservation processes, and basic revenue or occupancy management principles.
• Ability to work flexible hours, including weekends and holidays, as required by hotel operations.
• Diploma or degree in Hotel Management, Hospitality, Business Administration or a related field; prior experience as a Duty Manager or in a supervisory role in hospitality is preferred.