Duty Manager

Ridhira Group - Building World's largest Wellness Communities; Goa; On-site; INR 420,000 - 690,000; Full time

Job summary

Casa de Mello, a luxury boutique heritage stay in Saligao, North Goa, part of the Ridhira Group, seeks a smart hospitality professional to manage daily property operations and deliver exceptional guest experiences.

Responsibilities include overseeing villa operations, guest check-ins, online bookings, and coordinating transfers and events, with opportunities for career growth and performance incentives.

Qualifications

• 2–5 years of experience in hotels, resorts, luxury villas, boutique stays or serviced apartments.
• Experience as Villa Manager, Duty Manager, Front Office Executive or Guest Experience Executive.
• Good communication skills in English and Hindi.
• Strong guest handling, problem solving and coordination abilities.
• Familiarity with online booking platforms and hotel operations.
• Hotel management qualifications or relevant practical experience are welcome.

Responsibilities

• Manage guest check-ins, check-outs, reservations and guest relations.
• Oversee daily villa operations, housekeeping coordination, maintenance and upkeep.
• Handle guest enquiries, special requests, complaints and service recovery.
• Manage online bookings through Airbnb, Booking.com, MakeMyTrip, Agoda and other OTAs.
• Coordinate sightseeing, airport transfers, restaurant reservations and special celebrations.
• Support occupancy, upselling, direct bookings and positive guest reviews.
• Maintain daily reports, billing, inventory, vendor coordination and operational expenses.

Skills

Guest handling

Coordination

Communication

Problem solving

Education

Hotel management qualification

Diploma in Hospitality

Tools

Airbnb

Booking.com

MakeMyTrip

Agoda

Job description

Casa de Mello is a luxury boutique heritage stay in Saligao, North Goa, offering personalized hospitality, beautifully curated guest rooms, a private swimming pool, and charming courtyard spaces.

Part of the Ridhira Group, we are looking for a smart, energetic, and hands‑on hospitality professional to manage daily property operations and deliver exceptional guest experiences.

• Manage guest check-ins, check-outs, reservations, and guest relations.
• Oversee daily villa operations, housekeeping coordination, maintenance, and property upkeep.
• Handle guest enquiries, special requests, complaints, and service recovery.
• Manage online bookings through Airbnb, Booking.com, MakeMyTrip, Agoda, and other OTAs.
• Coordinate sightseeing, airport transfers, restaurant reservations, and special celebrations.
• Support occupancy, upselling, direct bookings, and positive guest reviews.
• Maintain daily reports, billing, inventory, vendor coordination, and operational expenses.
• Candidates with 2–5 years of experience in hotels, resorts, luxury villas, boutique stays, or serviced apartments.
• Experience as a Villa Manager, Duty Manager, Front Office Executive, Guest Relations Executive, or Guest Experience Executive.
• Good communication skills in English and Hindi.
• Strong guest‑handling, problem‑solving, and coordination skills.
• Familiarity with online booking platforms and hotel operations.
• Candidates with hotel management qualifications or relevant practical experience are welcome.
• Opportunity to independently manage a luxury boutique heritage property.
• Exposure to premium hospitality and personalized guest experiences.
• Direct interaction with leadership and opportunities for career growth.
• Performance-based incentives and development opportunities.