Cluster Property Manager For Luxury Villas and Resorts

Gleestays Hospitality Tech; Kolkata District; Hybrid; INR 900,000 - 1,200,000; Full time

Job summary

Gleestays Hospitality Tech is looking for a Property Operations Manager to own end-to-end resort operations. The role covers handover from owner, pre-opening readiness, and on-site leadership to ensure consistent, guest-focused service throughout stays.

Ideal candidates are hands-on, organized, and able to own guest experience and daily operations. Fluency in English and local languages is preferred; experience in hospitality operations is essential.

Qualifications

• Bachelor’s degree in hospitality management or equivalent.
• Minimum 3–5 years in hotel/resort operations or hospitality operations leadership.
• Proven ability to lead front-of-house, housekeeping, and maintenance coordination.

Responsibilities

• Coordinate end-to-end property handover from owner to Gleestays.
• Prepare rooms, facilities, inventory, utilities, and maintenance for opening.
• Lead on-site team to ensure guest satisfaction and service standards.
• Oversee guest journey from pre-arrival to post-checkout and resolve issues.
• Monitor expenses, records, and reporting; maintain operating procedures and checklists.

Skills

Guest services

Operations management

Team leadership

Communication skills

Fluent English

Bengali language

On-site availability

Education

Bachelor's degree in Hospitality Management

Tools

Booking software

MS Office

Job description

Role overview

The Property Operations Manager will take end-to-end responsibility for the resort. This includes coordinating the handover from the property owner, preparing the property for opening, leading the on-site team, and ensuring guests receive attentive, consistent service throughout their stay. The ideal candidate is hands-on, organized, guest-focused, and comfortable taking ownership of both the guest experience and the property's daily operations.

Key responsibilities- Property Handover and Pre-opening

• Coordinate the complete handover of the property from the owner to GLEESTAYS.
• Preparation of rooms, facilities, equipment, inventory, utilities, and pending maintenance.
• Identify operational gaps and coordinate their resolution before opening.
• Set up operating procedures, checklists, registers, and reporting routines.
• Help prepare the property, team, and guest areas for launch.

Daily Operations

• Manage the day-to-day functioning of all rooms and common areas.
• Coordinate reservations, arrivals, departures, room readiness, housekeeping, maintenance, and guest requests.
• Maintain service standards across guest rooms, dining areas, pool, gardens, and other facilities.
• Monitor cleanliness, upkeep, safety, and readiness of the property.
• Coordinate with vendors and service providers for supplies, repairs, and other operational needs.
• Maintain accurate records of inventory, expenses, maintenance, incidents, and handover items.

Team Leadership

• Lead, guide, and support the on-site operations team.
• Assign duties, prepare schedules, and ensure adequate staff coverage.
• Train team members on service standards, grooming, guest interaction, and operating procedures.
• Build a professional and accountable team culture.
• Address performance or conduct issues promptly and fairly.

Guest experience and service

• Oversee the guest journey from pre-arrival coordination through checkout.
• Ensure guest preferences and special requests are communicated and handled properly.
• Respond promptly to concerns and resolve service issues with care.
• Follow up with guests to ensure satisfaction during their stay.
• Encourage positive reviews and use guest feedback to improve service.

Cost, compliance, and reporting

• Monitor operating expenses, stock levels, and wastage.
• Follow approved procedures for purchasing, receiving, storage, and stock control.
• Maintain required property, staff, safety, and operational records.
• Escalate maintenance, safety, guest, or business issues to management promptly.
• Share regular updates on occupancy, guest feedback, team matters, expenses, and operational performance.

Candidate profile

• At least 3-5 years of relevant experience in hotel, resort, boutique villa, premium homestay, or hospitality operations.
• Previous experience leading a property or supervising a multi-function hospitality team.
• Strong understanding of front office, housekeeping, guest relations, and basic maintenance coordination.
• Experience with property handovers, pre-opening activities, or the establishment of operating procedures is an advantage.
• Strong communication, organisation, problem-solving, and team leadership skills.
• Guest-focused, dependable, and if needed comfortable being on-site during operational hours.
• Able to handle guest concerns calmly and make sound decisions under pressure.
• Comfortable with basic computer use, email, spreadsheets, and hospitality or booking software.
• Fluency in English and Bengali is preferred; Hindi is an advantage.

Key Qualities

• Takes ownership and follows through on commitments.
• Notices details that affect guest comfort and property readiness.
• Leads by example and works well with a small, close-knit team.
• Balances warm guest service with disciplined operating standards.
• Handles confidential, financial, and owner-related matters professionally.