Resident Manager - Hotels (Celestia Luxury Villas & Glampings)

Dolphin Hotels Pvt. Ltd.; Kalwakindi Gudem; Sur place; INR 1 200 000 - 1 800 000; Plein temps

Résumé du poste

Dolphin Hotels Pvt. Ltd.

seeks a Resident Manager (preferably female) to oversee operations, guest experience, and performance of the Luxury Hotel, Luxury Villas, and Glamping at Dolphin Hotels, Ramoji Film City. This on-site leadership role requires residency to ensure seamless 24/7 operations, exceptional hospitality standards, and alignment with the brand’s commitment to luxury and experiential stays within the film city.

Qualifications

• Bachelor’s degree or diploma in Hotel Management.
• 10–15 years in hotel operations with 23+ years in a managerial capacity overseeing rooms division, villas, resorts, or similar accommodations.
• Prior experience with luxury properties, boutique resorts, or alternative accommodations (villas/glamping) is highly desirable.
• Fluency in English and Hindi (Telugu preferred).

Responsabilités

• Oversee day-to-day operations of luxury villas and glamping units including guest services, housekeeping, maintenance, and F&B coordination.
• Coordinate with other hotel properties within Ramoji Film City for shared services and seamless guest experience.
• Handle guest feedback, complaints, and special requests promptly and professionally.
• Ensure health, safety, fire, and statutory regulations compliance.
• Monitor and report on occupancy, guest satisfaction scores, maintenance issues, etc.
• Act as the primary on-site point of contact for management, emergencies, and VIP guests.
• Ensure highest standards of cleanliness, safety, security, and presentation across all accommodations and common areas.
• Deliver personalized, memorable guest experiences consistent with luxury hospitality standards.
• Manage inventory, budgets, occupancy, and revenue optimization for the villas and glamping portfolio.
• Lead, train, and motivate the on-site team.
• Drive continuous improvement initiatives for product quality, sustainability, and operational efficiency in the villa and glamping offering.

Connaissances

Leadership

Guest relations

Communication

Problem solving

Formation

Bachelors degree in Hotel Management

Diploma in Hotel Management

Description du poste

Role & responsibilities

About the Role

The Resident Manager preferably a female leadership position, will be responsible for the overall operations, guest experience, and performance of the Luxury Hotel, Luxury Villas and Glamping accommodations at Dolphin Hotels, Ramoji Film City. This is a hands-on leadership role requiring on-site residency to ensure seamless 24/7 operations, exceptional hospitality standards, and alignment with the brands commitment to luxury and experiential stays within the largest film city.

Key Responsibilities

• Oversee day-to-day operations of luxury villas and glamping units, including guest services, housekeeping, maintenance, and F&B coordination.
• Coordinate closely with other hotel properties within Ramoji Film City (Sitara, Tara, Shantiniketan, Sahara, Greens Inn etc.) for shared services and seamless guest experience.
• Handle guest feedback, complaints, and special requests promptly and professionally.
• Ensure full compliance with health, safety, fire, and statutory regulations.
• Monitor and report on key performance indicators (occupancy, guest satisfaction scores, maintenance issues, etc.).
• Act as the primary on-site point of contact for management, emergency situations, and VIP guests.
• Ensure the highest standards of cleanliness, safety, security, and presentation across all accommodations and common areas.
• Deliver personalized, memorable guest experiences consistent with luxury hospitality standards.
• Manage inventory, budgets, occupancy, and revenue optimization for the villas and glamping portfolio.
• Lead, train, and motivate the on-site team (front office, housekeeping, engineering support, and service staff).
• Drive continuous improvement initiatives for product quality, sustainability, and operational efficiency in the villa and glamping offering.

Preferred candidate profile

• Bachelors degree / Diploma in Hotel Management, Hospitality, or related field (preferred).
• 10-15 years of progressive experience in hotel operations, with at least 23 years in a managerial capacity overseeing rooms division, villas, resorts, or similar accommodations.
• Prior experience with luxury properties, boutique resorts, or alternative accommodations (villas/glamping) is highly desirable.
• Strong leadership, communication, and guest-relations skills.
• Ability to work flexible hours, including nights, weekends, and holidays; must be willing to reside on-site or nearby.
• Excellent problem-solving ability and calm demeanor under pressure.
• Fluency in English and Hindi (Telugu preferred).

Preferred Attributes

• Passion for experiential and outdoor luxury hospitality.
• Experience in resort, or destination property environment.
• Strong commercial acumen and guest-centric mindset.