Duty Manager

GRAND MERCURE; Gandhinagar; On-site; INR 420,000 - 600,000; Full time

Job summary

Accor in Gandhinagar, India seeks a Duty Manager to oversee daily operations and guest experiences across departments. You will supervise staff, resolve guest inquiries, and ensure health, safety, and security compliance while maintaining high service standards.

You will lead a diverse team, coordinate schedules, and implement policies with a keen eye for efficiency and guest satisfaction, supporting continuous improvement initiatives.

Qualifications

• Minimum 2 years' experience in a similar managerial role in hospitality.
• Proven leadership and ability to guide a diverse team.
• Excellent communication and interpersonal skills.
• Track record of delivering exceptional customer service.
• Ability to multitask and make quick decisions in a fast-paced environment.
• Strong problem-solving and attention to detail.
• Familiarity with relevant software systems and technologies.
• Flexibility to work weekends and holidays.
• Knowledge of hospitality operations and industry trends.
• Understanding of budgeting and financial principles.
• Excellent time management and organizational skills.
• Calm and professional under pressure.
• Knowledge of health, safety, and security regulations.

Responsibilities

• Manage and coordinate daily operations to ensure smooth functioning of all departments.
• Supervise and motivate staff to deliver outstanding customer service.
• Handle guest inquiries, complaints, and special requests promptly and professionally.
• Monitor and maintain compliance with health, safety, and security regulations.
• Conduct regular inspections of facilities to ensure cleanliness and proper maintenance.
• Collaborate with department heads to optimize operational efficiency and guest satisfaction.
• Manage staff schedules, assignments, and performance evaluations.
• Implement and uphold company policies and procedures.
• Assist in training and developing team members to meet organizational standards.
• Prepare and analyze reports on key performance indicators.
• Respond to and manage emergency situations effectively.
• Participate in continuous improvement initiatives to enhance overall guest experience.

Skills

Leadership

Communication

Customer service

Multitasking

Problem solving

Time management

Regulatory knowledge

Hospitality operations

Budgeting awareness

Shift flexibility

Education

Bachelor's degree in Hospitality Management or related field

Job description

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

We are seeking a highly motivated and experienced Duty Manager to join our team in Gandhinagar, India. As a Duty Manager, you will play a crucial role in overseeing daily operations, ensuring exceptional guest experiences, and maintaining high standards of service across all departments.

• Manage and coordinate daily operations to ensure smooth functioning of all departments
• Supervise and motivate staff to deliver outstanding customer service
• Handle guest inquiries, complaints, and special requests promptly and professionally
• Monitor and maintain compliance with health, safety, and security regulations
• Conduct regular inspections of facilities to ensure cleanliness and proper maintenance
• Collaborate with department heads to optimize operational efficiency and guest satisfaction
• Manage staff schedules, assignments, and performance evaluations
• Implement and uphold company policies and procedures
• Assist in training and developing team members to meet organizational standards
• Prepare and analyze reports on key performance indicators
• Respond to and manage emergency situations effectively
• Participate in continuous improvement initiatives to enhance overall guest experience

Qualifications

• Minimum of 2 years' experience in a similar managerial role, preferably in the hospitality industry
• Strong leadership skills with the ability to motivate and guide a diverse team
• Excellent communication and interpersonal skills
• Proven track record of delivering exceptional customer service
• Ability to multitask and make quick decisions in a fast-paced environment
• Strong problem-solving skills and attention to detail
• Proficiency in relevant software systems and technologies
• Flexibility to work various shifts, including weekends and holidays
• In-depth knowledge of hospitality operations and industry trends
• Understanding of budgeting and financial management principles
• Excellent time management and organizational skills
• Ability to remain calm and professional under pressure
• Knowledge of relevant health, safety, and security regulations
• Bachelor's degree in Hospitality Management or related field preferred

Additional Information

"Diversity&Inclusionfor Accor means welcoming each and everyoneandrespecting their differences by giving priority only to qualities andskills in extending employment and development opportunities.

Our ambition is toprovide meaningful employment, a warm and welcoming culture, excellentworking conditions and to promote the development ofall people, including thosewith disabilities.

Do not hesitate to let us know of any specific needs you may have so that we can take them into consideration."