Duty Manager - Fairmont Agra

Accorhotel; Agra District; On-site; INR 600,000 - 900,000; Full time

Benefits offered by this job

Come As You Are

Work With Purpose

Grow, Learn and Enjoy

Explore Limitless Possibilities

Job summary

Accor in Agra is seeking a duty manager to oversee daily hotel operations, ensuring seamless service across all departments and maintaining luxury standards.

You will supervise front-of-house and back-of-house teams, address guest concerns, uphold safety protocols, and coordinate with engineering, revenue, and training to optimise occupancy and guest satisfaction.

Qualifications

• Minimum 3-4 years of experience in hotel operations or duty management in a luxury hospitality environment.
• Proven ability to manage multi-departmental teams and coordinate front-of-house and back-of-house operations.
• Strong knowledge of hotel management systems (PMS) and property management software.
• Excellent communication and interpersonal skills with the ability to liaise across all staff levels.
• Demonstrated ability to handle guest complaints and resolve conflicts professionally.
• Knowledge of health, safety, and hygiene regulations applicable to hospitality establishments.
• Ability to work flexible shifts (evenings, nights, weekends, holidays).
• First Aid and CPR certification and knowledge of emergency procedures.

Responsibilities

• Oversee daily hotel operations and ensure seamless service across all departments.
• Supervise and coordinate front-of-house and back-of-house staff to maintain standards.
• Address guest concerns and resolve complaints promptly.
• Monitor security protocols and guest safety across shifts.
• Conduct regular property inspections for cleanliness and maintenance.
• Coordinate emergency responses per hotel procedures.
• Prepare shift reports detailing incidents and feedback.
• Collaborate with departments to ensure effective communication.
• Support revenue management initiatives and occupancy strategies.
• Conduct staff briefings and guide service excellence and procedures.
• Ensure health, safety, and hygiene regulations are followed.
• Manage access control and security of restricted areas.
• Assist with staff training, induction, and performance management.

Skills

People management

Guest relations

Communication

Problem solving

First Aid & CPR

Safety & hygiene knowledge

Multilingual (Hindi/other Indian langs

Tools

PMS

Job description

"Why work for Accor?"

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

• Oversee daily hotel operations and ensure seamless service delivery across all departments
• Supervise and coordinate front-of-house and back-of-house staff to maintain service standards and operational efficiency
• Address guest concerns and complaints promptly, ensuring resolution and guest satisfaction
• Monitor and maintain security protocols, guest safety, and property protection throughout the shift
• Conduct regular property inspections to ensure cleanliness, maintenance standards, and compliance with hotel policies
• Manage emergency situations and coordinate appropriate responses in accordance with hotel procedures
• Prepare and submit detailed shift reports documenting incidents, guest feedback, and operational issues
• Liaise between departments to ensure effective communication and collaborative problem-solving
• Support revenue management initiatives and assist with occupancy optimisation strategies
• Conduct staff briefings and provide guidance on service excellence and operational procedures
• Ensure compliance with health, safety, and hygiene regulations across all areas of the hotel
• Manage key control systems and maintain security of restricted areas and valuables
• Assist with staff training, induction, and performance management as required
• Respond to maintenance requests and coordinate with engineering teams for timely resolution

• Minimum 3-4 years of experience in a hotel operations or duty management role within a luxury hospitality environment
• Proven track record of managing multi-departmental teams and coordinating staff across front-of-house and back-of-house operations
• Strong knowledge of hotel management systems (PMS) and property management software
• Excellent communication and interpersonal skills with the ability to liaise effectively across all levels of staff
• Demonstrated ability to handle guest complaints and resolve conflicts with professionalism and discretion
• Sound understanding of health, safety, and hygiene regulations applicable to hospitality establishments
• Ability to work flexible shifts, including evenings, nights, weekends, and public holidays as required
• Strong organisational skills with the capacity to manage multiple priorities simultaneously
• Experience in a 5-star or luxury hotel property
• First Aid and CPR certification
• Knowledge of emergency management and crisis response procedures
• Experience with revenue management and occupancy optimisation strategies
• Proficiency in multiple languages, particularly Hindi or other regional Indian languages
• Previous experience in staff training, induction, and performance management
• Familiarity with security systems and access control protocols

WHAT IS IN IT FOR YOU:

• Come As You Are
• Work With Purpose
• Grow, Learn and Enjoy
• Explore Limitless Possibilities