Duty Manager

SmartRecruiters, Inc.; Khopoli; On-site; INR 500,000 - 700,000; Full time

Job summary

Accor in Khopoli, India seeks a Duty Manager to supervise front office operations, ensure guest satisfaction, and lead a high-performing team. You will manage reception, concierge, and guest services while upholding brand standards and safety policies.

The role covers check-in/check-out efficiency, room inventory management, staff training, VIP handling, upselling opportunities, and collaboration with other departments to deliver seamless hospitality experiences.

Qualifications

• Service-oriented with an eye for details.
• Ability to work effectively and contribute in a team.
• Self-motivated and energetic.
• Must be well-presented and professionally groomed at all times.

Responsibilities

• Manage daily front office operations, including reception, concierge, and guest services
• Ensure high standards of customer service and address guest inquiries and complaints promptly
• Coordinate with various departments to maintain seamless hotel operations
• Oversee check-in and check-out procedures, ensuring efficiency and guest satisfaction
• Manage room inventory and maximize occupancy rates
• Conduct regular staff training and performance evaluations
• Handle VIP guests and authorize special courtesies when appropriate
• Ensure compliance with hotel policies, safety regulations, and standard operating procedures
• Monitor and balance daily financial transactions and reports
• Maintain cleanliness and presentation standards in all front office areas
• Conduct regular inspections of guest rooms and public areas
• Resolve conflicts and make decisions in high-pressure situations
• Promote upselling opportunities to enhance revenue

Job description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

We are seeking a highly skilled and customer-focused Duty Manager to join our team in Khopoli, , India. As a Duty Manager, you will be responsible for overseeing the smooth operation of our hotel, ensuring exceptional guest experiences, and leading our front office team.

• Manage daily front office operations, including reception, concierge, and guest services
• Ensure high standards of customer service and address guest inquiries and complaints promptly
• Coordinate with various departments to maintain seamless hotel operations
• Oversee check-in and check-out procedures, ensuring efficiency and guest satisfaction
• Manage room inventory and maximize occupancy rates
• Conduct regular staff training and performance evaluations
• Handle VIP guests and authorize special courtesies when appropriate
• Ensure compliance with hotel policies, safety regulations, and standard operating procedures
• Monitor and balance daily financial transactions and reports
• Maintain cleanliness and presentation standards in all front office areas
• Conduct regular inspections of guest rooms and public areas
• Resolve conflicts and make decisions in high-pressure situations
• Promote upselling opportunities to enhance revenue

Additional Information

• Service oriented with an eye for details
• Ability to work effectively and contribute in a team
• Self-motivated and energetic
• Must be well-presented and professionally groomed at all times