Duty Manager

Novotel Hotels; Hyderabad; Sur place; INR 600 000 - 1 200 000; Plein temps

Résumé du poste

Accor in Hyderabad is seeking a dedicated Front Office professional to lead daily operations, conduct trainings, and ensure all information is clearly communicated to team members across shifts, maintaining seamless guest services in the lobby, reception and related outlets.

The role involves supervising staff, reviewing workflows, handling night audit, approving discounts, upholding safety and loss-control policies, and providing orientation and ongoing training on service standards to deliver

Qualifications

• Bachelor's degree or Diploma in Hotel Management, Hospitality Management, Business Administration
• 4-5 years of experience in hotel operations, preferably in Front Office
• Excellent communication and guest relations skills

Responsabilités

• Conduct daily briefings, trainings and ensure that all pertinent information is well received by team members
• Manage and supervise all tasks of his/her staff to ensure that highest quality service is delivered and department standards are met
• Review, analyze and suggest improvement of work flow and standards at the Front Desk
• Analyze rate variance report to ensure rooms revenue control, approve discounts and rebates
• Ensures the Safety, Security and Loss Control policies and procedures are compiled with at the lobby and driveway. Handle and manage hotel emergencies
• Conduct Night Audit Process for hotel.
• Provide department orientation and training of the hotel service standards, procedures and programs
• Maintain complete knowledge of all food & beverage services, outlets and hotel services/features

Connaissances

Excellent communication

Formation

Bachelor's degree or Diploma in Hotel Management, Hospitality Management, Business Administration

Description du poste

Company Description

\"Why work for Accor?\"

\"We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.\"

\"By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/\"

\"Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS\"

Job Description

• Conduct daily briefings, Trainings and ensure that all pertinent information is well received by team members


• Manage and supervise all tasks of his/her staff to ensure that highest quality service is delivered and department standards are met


• Review, analyze and suggest improvement of work flow and standards at the Front Desk


• Analyze rate variance report to ensure rooms revenue control, approve discounts and rebates


• Ensures the Safety, Security and Loss Control policies and procedures are compiled with at the lobby and driveway. Handle and manage hotel emergencies.


• Conduct Night Audit Process for hotel.


• Provide department orientation and training of the hotel service standards, procedures and programs


• Maintain complete knowledge of all food & beverage services, outlets and hotel services/features

Qualifications

• Bachelor's degree or Diploma in Hotel Management, Hospitality Management, Business Administration


• 4-5 years of experience in hotel operations, preferably in Front Office.


• Excellent communication and guest relations skills.