Domestic Staffing Account Manager

Tekskills Inc.; Mumbai; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Tekskills Inc. in Mumbai is seeking an Account Manager to build and sustain strong relationships with key client stakeholders and serve as the primary point of contact for account needs.

You will collaborate with recruitment, delivery, HR, and payroll teams to ensure timely delivery of candidates, coordinate interviews, and address client concerns while pursuing account growth.

Responsibilities

• Build and maintain strong, long-term relationships with key client stakeholders.
• Act as the primary point of contact for client accounts, understanding their business and staffing needs.
• Work closely with the recruitment team to ensure timely and quality delivery of candidates.
• Manage and track job orders, interview coordination, and feedback loops.
• Identify opportunities to upsell or cross-sell staffing services within existing accounts.
• Conduct regular review meetings with clients to ensure satisfaction and address concerns.
• Maintain documentation of client interactions and maintain accurate account information.
• Collaborate with internal teams (delivery, HR, legal, payroll) to ensure smooth onboarding and ongoing support.
• Meet or exceed account growth targets and client satisfaction KPIs.
• Monitor market trends and competitor activity to identify growth areas.

Job description

• Build and maintain strong, long-term relationships with key client stakeholders.
• Act as the primary point of contact for client accounts, understanding their business and staffing needs.
• Work closely with the recruitment team to ensure timely and quality delivery of candidates.
• Manage and track job orders, interview coordination, and feedback loops.
• Identify opportunities to upsell or cross-sell staffing services within existing accounts.
• Conduct regular review meetings with clients to ensure satisfaction and address concerns.
• Maintain documentation of client interactions and maintain accurate account information.
• Collaborate with internal teams (delivery, HR, legal, payroll) to ensure smooth onboarding and ongoing support.
• Meet or exceed account growth targets and client satisfaction KPIs.
• Monitor market trends and competitor activity to identify growth areas.