Domestic Staffing Account Manager

Tekskills Inc.; Delhi; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Tekskills Inc. is seeking an Account Manager in Delhi to build and maintain strong relationships with key clients. You will act as the primary contact, coordinate with recruitment, manage job orders and interviews, and drive upsell opportunities across existing accounts.

You will collaborate with internal teams to ensure timely candidate delivery, ongoing support, and achievement of growth and satisfaction KPIs. Prior staffing or client management experience is preferred.

Qualifications

• Strong client relationship management experience.
• Experience in staffing/recruitment or staffing services.
• Ability to understand client business and staffing needs.
• Proven track record of meeting growth targets and client satisfaction.

Responsibilities

• Build and maintain strong, long-term relationships with key client stakeholders.
• Act as the primary point of contact for client accounts, understanding their business and staffing needs.
• Work closely with the recruitment team to ensure timely and quality delivery of candidates.
• Manage and track job orders, interview coordination, and feedback loops.
• Identify opportunities to upsell or cross-sell staffing services within existing accounts.
• Conduct regular review meetings with clients to ensure satisfaction and address concerns.
• Maintain documentation of client interactions and accurate account information.
• Collaborate with internal teams to ensure smooth onboarding and ongoing support.
• Meet or exceed account growth targets and client satisfaction KPIs.
• Monitor market trends and competitor activity to identify growth areas.

Skills

Relationship building

Account management

Stakeholder management

Client communication

Upselling

Cross-selling

Client onboarding

Collaboration

Job description

• Build and maintain strong, long-term relationships with key client stakeholders.
• Act as the primary point of contact for client accounts, understanding their business and staffing needs.
• Work closely with the recruitment team to ensure timely and quality delivery of candidates.
• Manage and track job orders, interview coordination, and feedback loops.
• Identify opportunities to upsell or cross-sell staffing services within existing accounts.
• Conduct regular review meetings with clients to ensure satisfaction and address concerns.
• Maintain documentation of client interactions and maintain accurate account information.
• Collaborate with internal teams (delivery, HR, legal, payroll) to ensure smooth onboarding and ongoing support.
• Meet or exceed account growth targets and client satisfaction KPIs.
• Monitor market trends and competitor activity to identify growth areas.