Director Store

Lenskart; Bhopal, Raipur; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Lenskart is looking for a Store Manager in Bhopal to lead store operations, greet customers, coach the team, and ensure top-tier customer satisfaction. The role demands a proactive leader who can drive sales and enforce high standards in service, product care, and SOP compliance.

Ideal candidates will manage cash, inventory, and staff rosters while driving business outcomes and reducing attrition, all to deliver an exceptional customer experience and strong store performance.

Qualifications

• Graduate degree required; MBA or retail management specialization preferred.
• Minimum 2 years in a leadership role in retail or service industry.
• Proven track record of delivering strong business and customer outcomes.

Responsibilities

• Greeting customers and coaching the team to do the same.
• Driving store sales to meet allocated targets.
• Providing on-the-job training and constructive feedback to team members.
• Managing attrition and roster to meet business needs.
• Ensuring SOPs for retail are implemented and adhered to.
• Maintaining store standards, inventory, and POS proficiency.
• Coordinating with other departments to ensure smooth product delivery and customer experience.

Skills

Customer focus

Sales leadership

People development

Attrition control

Cash handling

Inventory management

SOP adherence

Store upkeep

Communication skills

Education

Graduate degree

MBA or retail mgmt specialization preferred

Tools

POS System

Job description

Customer focus: Driving NPS and lower Detractor %

• Greeting customers when they enter thestoreand coaching the team to do the same
• Displaying commitment towards providing exceptional Customer Service and ensuring that Lenskart associates also treat Customer Satisfaction as a priority
• Dealing with customer service issues, such as queries and complaints, at thestorelevel and ensuring this is consistent with the team
• Ensuring that the eye check-ups are conducted as per the SOP and maintaining high-quality standards
• Working closely with other departments till the product reaches the customer and ensuring the best customer experience for the Lenskart Customer.

Sales Orientation

• Driving the sales of thestoreto meet the allocated targets
• Developing a culture of high sales performance expectations, i.e., Sales Leadership

People development

(Talent Management & Attrition Control)

• Providing effective on-the-job training and guidance to team members, making use of company training modules
• Delivering clear, motivating, and constructive feedback in a timely manner to all team members
• Evaluating the training needs ofstoreassociates and working closely with the academy team to execute the developmental plan
• Understanding the reasons for attrition and taking measures to control it
• Roster Management: Scheduling the teams shift timings to meet thestores business needs and demands

Cash & Inventory management

• Monitoring cash reconciliation to ensure there is no mismatch ofstorefunds
• Ensuring the availability of required merchandise and services
• Conducting stocktakes / Inventory reconciliation regularly
• Ensuring the staff at thestorelevel has a basic understanding of the POS System to ensure transactions are properly and effectively processed
• Performing the necessary quality checks for the new products

SOP,Storeupkeep & maintenance

• Ensuring that all SOPs for retail are implemented successfully and adhered to bystoreemployees
• Maintaining thestoreas per Lenskart standards, regularly cleaning the frames and other equipment at thestore
• Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in thestore

Personal attributes & competencies

• Graduate degree required;MBA or retail management specialization preferred
• 58 yearsof experience in retail or service industry, with at least2 years in a leadership role
• Proven track record ofdelivering strong business and customer outcomes.