Store Manager

Lenskart; North Tripura District; Sur place; INR 400 000 - 600 000; Plein temps

Résumé du poste

Lenskart is seeking a Store Manager in Tripura to drive store sales, conversions and customer satisfaction while maintaining high staff morale and smooth operations.

You will lead a team, recruit and train staff, manage stock and POS processes, and ensure exceptional service, SOP adherence, eye-examination quality, and a memorable customer experience.

The role requires Graduate qualification, strong communication, and the ability to translate strategy into everyday actions on the shop floor.

Qualifications

• Graduate qualification required.
• Ability to link strategy with execution on the shop floor.
• Strong communication and customer service orientation.

Responsabilités

• Drive store sales, conversions and customer satisfaction while maintaining morale.
• Lead, coach and develop the store team; recruit and train staff.
• Manage stock, cash reconciliation, and POS processes.
• Ensure SOP adherence, eye-check SOPs, and quality of customer service.
• Coordinate with other departments to ensure a smooth customer journey.
• Maintain store standards and deliver a memorable customer experience.

Connaissances

Strategy execution

People development

Communication

Customer focus

Multitasking

Ownership

Adaptability

Formation

Graduate

Description du poste

Reportingto - Area Operations Manager
SkipLevel - City/Zonal Manager

About the Role

A Store Manager at Lenskart acts as an important link between strategy and execution. He/she drives the store towards achieving all assigned metrics of Store Sales, Conversions, Customer satisfaction etc. and is responsible for keeping a high level of morale among the store staff, developing them, controlling attrition, and ensuring smooth operations at the store.

Responsibilities

Customer focus:

Driving Net

Promoter Score

• Greeting customers when they enter store and coaching the team to do the same
• Displaying commitment towards providing exceptional Customer Service and ensuring that
• Lenskart associates also treat Customer Satisfaction as a priority
• Dealing with customer service issues such as queries and complaints at store level and ensuring this is consistent with the team
• Striving to have long lasting and fruitful relationships with each of our customers Drivingsalesvs. Driving the sales of the store to meet the allotted targets by allocating the targets to the staff
• Developing a culture of high sales performance expectations, i.e. Sales Leadership plan

• Motivating and inspiring the field team to drive for results
• Assessing field capability and establish performance priorities at group level
• People Assisting in recruiting and selecting high potential staff
• Providing effective on-the-job training and guidance to team members making use of company development training modules
• (Attrition Delivering clear, motivating and constructive feedback in a timely manner to all retail associates
• Evaluating the training needs of store associates and working closely with L&D department to Control) execute the developmental plan
• Understanding the reasons for attrition and taking measures to control it
• Monitoring cash reconciliation to ensure there is no mismatch of store funds
• Cash & Inventory

• Ensuring availability of required merchandise and services
• Conducting stocktakes regularly
• Ensuring the staff at store level has basic understanding of POS System to ensure transactions management are properly and effectively processed
• Performing the necessary quality checks for the new products
• Working very closely with other departments till the product reaches the customer and ensuring
• the best customer experience to the Lenskart Customer Ensuring that all store employees, including the Optometrist, are taken care of and their issues

• Ensuring that the eye check-ups are conducted as per the SOP and maintain high quality
  standards

• Ensuring that all SOPs for retail are implemented successfully and adhered to by store employees SOPadherence& implementation Updating colleagues on business performance, new initiatives and other important issues
• Scheduling the teams shift timings to meet the stores business needs and demands
• Ensuring staffing levels are adequate to effectively operate the store Maintaining the store as per - Lenskart standards, regularly cleaning the frames and other

• Storeupkeep maintenance equipment at the store
• Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store

Personal attributes & competencies

Minimum qualification: Graduate

• Ability to act as a link between strategy and execution
• Ability to develop and inspire people to achieve their best
• Ability to build rapport and trusting relationships
• Ability to understand stated and unstated needs of the customer and offer solutions
• Clear communication and active listening skills
• Ability to adapt to a changing environment and openness to learn
• Proactive task ownership, result-orientation, and customer-orientation
• Ability to multitask and organize activities based on priority.