Store Director

Lenskart; Ahmedabad District, Anand, Surat; On-site; INR 600,000 - 900,000; Full time

Job summary

Lenskart is seeking an experienced Store Manager to lead daily operations and drive sales in an Indian store. The candidate will mentor staff, manage rosters, and oversee cash and inventory accuracy, ensuring compliance with SOPs and store standards.

The role requires a Graduate degree, preferably MBA or retail management, with 5–8 years in retail or service, including leadership experience. Strong business outcomes and customer focus are essential.

Qualifications

• Drive store sales to meet targets.
• Provide on-the-job training using company modules.
• Roster management to meet business needs.
• Manage cash reconciliation and inventory accuracy.
• Ensure SOPs are followed and store maintained.

Responsibilities

• Drive sales of the store to meet allocated targets
• Develop a culture of high sales performance expectations
• Providing effective on-the-job training and guidance to team members
• Delivering feedback in a timely manner to all team members
• Evaluating training needs with the academy team
• Managing rosters to meet business demands
• Monitor cash reconciliation and ensure merchandise availability
• Conduct stocktakes and ensure POS transactions are processed accurately
• Ensure store upkeep and adherence to SOPs
• Maintain security of store equipment and prevent stock loss

Skills

Sales Orientation

People Development

Cash & Inventory management

SOP Adherence

Staff Training

Education

Graduate degree

MBA or retail management specialization

Tools

POS System

Job description

Role & responsibilities

Sales Orientation

• Driving the sales of the store to meet the allocated targets
• Developing a culture of high sales performance expectations, i.e., Sales Leadership

People development

(Talent Management & Attrition Control)

• Providing effective on-the-job training and guidance to team members, making use of company training modules
• Delivering clear, motivating, and constructive feedback in a timely manner to all team members
• Evaluating the training needs of store associates and working closely with the academy team to execute the developmental plan
• Understanding the reasons for attrition and taking measures to control it
• Roster Management: Scheduling the teams shift timings to meet the stores business needs and demands

Cash & Inventory management

• Monitoring cash reconciliation to ensure there is no mismatch of store funds
• Ensuring the availability of required merchandise and services
• Conducting stocktakes / Inventory reconciliation regularly
• Ensuring the staff at the store level has a basic understanding of the POS System to ensure transactions are properly and effectively processed
• Performing the necessary quality checks for the new products

SOP, Store upkeep & maintenance

• Ensuring that all SOPs for retail are implemented successfully and adhered to by store employees
• Maintaining the store as per Lenskart standards, regularly cleaning the frames and other equipment at the store
• Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store.

Personal attributes & competencies

• Graduate degree required; MBA or retail management specialization preferred
• 5-8 years of experience in retail or service industry, with at least 2 years in a leadership role
• Proven track record of delivering strong business and customer outcomes.