Retail Store Manager

Lenskart; Siddipet; On-site; INR 500,000 - 750,000; Full time

Job summary

Lenskart in India is seeking a Store Manager to bridge strategy and execution, driving store sales, conversions and customer satisfaction. You will lead and develop the store team, maintain high morale, manage attrition and ensure smooth day-to-day operations.

You will coach staff to deliver exceptional service, handle customer queries, manage stock, cash and POS processes, and uphold SOPs and brand standards across the store.

Qualifications

• Minimum qualification: Graduate.
• Link between strategy and execution.
• Inspire people to achieve their best.
• Build rapport and trusting relationships.
• Understand stated and unstated needs of the customer and offer solutions.
• Clear communication and active listening.
• Adapt to a changing environment; openness to learn.

Responsibilities

• Drive store sales to meet targets by allocating goals to staff.
• Coach team to deliver exceptional customer service and satisfaction.
• Recruit and train staff; provide feedback and develop talent.
• Ensure stock availability and conduct regular stocktakes.
• Oversee POS transactions and ensure accuracy.
• Ensure SOPs and Lenskart standards are followed.
• Schedule shifts and maintain store upkeep and security.

Skills

People management

Sales leadership

Customer service

Communication skills

Multitasking

Problem solving

Relationship building

Education

Graduate

Job description

About the Role

A Store Manager at Lenskart acts as an important link between strategy and execution. He/she drives the store towards achieving all assigned metrics of Store Sales, Conversions, Customer satisfaction etc. and is responsible for keeping a high level of morale among the store staff, developing them, controlling attrition, and ensuring smooth operations at the store.

Customer focus:

Driving Net Promoter Score Greeting customers when they enter store and coaching the team to do the same

Displaying commitment towards providing exceptional Customer Service and ensuring that

Lenskart associates also treat Customer Satisfaction as a priority

Dealing with customer service issues such as queries and complaints at store level and ensuring

this is consistent with the team

Striving to have long lasting and fruitful relationships with each of our customers

Driving salesvs.

Driving the sales of the store to meet the allotted targets by allocating the targets to the staff

Developing a culture of high sales performance expectations, i.e. Sales Leadership plan Motivating and inspiring the field team to drive for results

Assessing field capability and establish performance priorities at group level

People

Assisting in recruiting and selecting high potential staff

Providing effective on-the-job training and guidance to team members making use of company development training modules

(Attrition

Delivering clear, motivating and constructive feedback in a timely manner to all retail associates

Evaluating the training needs of store associates and working closely with L&D department to

Control) execute the developmental plan

Understanding the reasons for attrition and taking measures to control it

Monitoring cash reconciliation to ensure there is no mismatch of store funds

Cash&Inventory

Ensuring availability of required merchandise and services

Conducting stocktakes regularly

Ensuring the staff at store level has basic understanding of POS System to ensure transactions management are properly and effectively processed

Performing the necessary quality checks for the new products

Working very closely with other departments till the product reaches the customer and ensuring

the best customer experience to the Lenskart CustomerEnsuring that all store employees, including the Optometrist, are taken care of and their issues

Supervision

are resolved

Ensuring that the eye check-ups are conducted as per the SOP and maintain high quality

standards

Ensuring that all SOPs for retail are implemented successfully and adhered to by store employees

SOP adherence & implementation

Updating colleagues on business performance, new initiatives and other important issues

Scheduling the teams shift timings to meet the stores business needs and demands

Ensuring staffing levels are adequate to effectively operate the storeMaintaining the store as per Lenskart standards, regularly cleaning the frames and other

Storeup keep & maintenance

equipment at the store

Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store

Personal attributes &competencies

Minimum qualification: Graduate

Ability to act as a link between strategy and execution

Ability to develop and inspire people to achieve their best

Ability to build rapport and trusting relationships

Ability to understand stated and unstated needs of the customer and offer solutions

Clear communication and active listening skills

Ability to adapt to a changing environment and openness to learn

Proactive task ownership, result-orientation, and customer-orientation

Ability to multitask and organize activities based on priority