Director, Service Delivery, India

ReSource Pro, LLC; Bengaluru; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

ReSource Pro, LLC in Bangalore, India, seeks a Director of Service Delivery to oversee operations across multiple centers and drive world-class client service for a 2,000+ professional team.

You will lead performance metrics, optimize time tracking and reporting, align supply-demand planning across centers, and contribute to corporate strategy with a focus on efficiency and talent development.

Responsibilities

• Operations Assurance and Improvement: identify opportunities to transform Service Delivery operations and drive world-class service for 2,000+ professionals.
• Business Metrics and Reports: develop and cascade key metrics to ensure timely, transparent decision making.
• Supply Chain Management: apply SCM approaches to balance demand and talent across delivery centers in multiple countries.
• Support Corporate Strategy Development: stay abreast of industry trends and contribute to corporate strategy.

Job description

## Director, Service Delivery, IndiaApplylocations: Bangaloretime type: Full timeposted on: Posted 30+ Days Agojob requisition id: JR24-0001657UNLEASH YOUR BEST SELF JOIN. LEARN. ADVANCE. EARN *YOUR PASSION FOR EXCELLENCE STARTS HERE!!***Principal Responsibilities**1. Operations Assurance and Improvement-50% • Consistently assess the current status in Service Delivery’s operations and identify areas for operations transformation to ensure world class service is provided to our clients. Initiate projects and activities to address the opportunities that impact over 2,000 professionals. Examples of the areas include ensuring our internal time tracking system is optimized, providing reports to client that is insightful and can best convey our value, restructuring the client teams to better balance service and people development.2.Business Metrics and Reports-20% • Develop key business metrics and implement changes to current systems and processes so that the metrics can be tracked and reported correctly and timely. Manage the cascading of the metrics in the organizations (such as in each level’s performance goals) to ensure high performance; manage the communications up, down and across the organization to ensure transparency and facilitate timely and effective decision making.3.Supply Chain Management-20% • Apply supply chain management approach to Service Delivery operations in China so that the business needs (demand) and talent pool (supply) is well balanced, monitored and managed. Set up systems and processes to increase efficiency and effectiveness across all the client teams with over 2,000 professionals in 3 delivery centers in China. Create 3 to 5 year operations plan for Service Delivery Unit to meet the corporate strategy requirement.4.Support Corporate Strategy Development-10% • Keep current of the insurance industry trend and relevant technology to be the thought leader and contribute to corporate development.If you have the willingness to learn and develop your skills, we have the right job for you. Let’s make a deal!Not the right fit? Let us know you're interested in a future opportunity by clicking Introduce Yourself in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest!