Manager, Service Delivery, India

ReSource Pro, LLC; Bengaluru; On-site; INR 2,400,000 - 3,600,000; Full time

Job summary

ReSource Pro, LLC in Bengaluru is seeking a Manager, Service Delivery to lead and coach client-delivery teams, streamline delivery processes, and oversee onboarding of new clients. You will supervise cross-functional teams, ensuring high-quality service and consistent brand promises.

The role emphasizes driving business growth, managing budgets, and coordinating with US-based development efforts to enhance client experiences. Strong people leadership and process optimization are essential.

Qualifications

• Establish and refine delivery processes to ensure consistent client experiences.
• Oversee daily operations of client teams and onboarding of new clients.
• Supervise teams across delivery stages and ensure accountability for tasks and service quality.
• Support US-based business development to drive growth and client acquisition.
• Ensure compliance with information security policies across department activities.
• Resolve high-impact client issues by analyzing root causes and coordinating cross-functional resources.
• Lead department or company-wide projects aligned with corporate goals.
• Manage staffing levels and budgets to balance engagement, satisfaction, and growth objectives.

Responsibilities

• Manage and coach direct reports to be effective in both client management and people management.
• Establish Delivery Processes to standardize client experiences across engagements.
• Oversee the daily operations of client teams and onboarding of new clients to ensure satisfaction.
• Supervise teams across different stages of the delivery process and ensure accountability.
• Proactively seek opportunities to improve client experience and drive growth.
• Resolve high impact client issues by analyzing root causes and coordinating with multiple departments.
• Stay informed of goals and lead cross-functional projects aligned with company strategy.
• Manage staffing levels and budgets to meet team and business needs.

Skills

People management

Client management

Coaching

Performance evaluation

Job description

## Manager, Service Delivery, IndiaApplylocations: Bangaloretime type: Full timeposted on: Posted 28 Days Agojob requisition id: JR26-0001735UNLEASH YOUR BEST SELF JOIN. LEARN. ADVANCE. EARN *YOUR PASSION FOR EXCELLENCE STARTS HERE!!***1. Talent Inventory - 20%**Manage and coach direct reports to be effective in both client management and people management. Identify, develop and retain high potential employees by providing effective leadership, coaching, training, and performance evaluation to team members and their supervisors.Establish Delivery Processes:A key part of the role of a service delivery manager is to establish and refine delivery processes. The goal of streamlining these processes is to ensure that each client gets the same great experience from the initial stage.**2. Client Services - 20%**Oversee the daily operations of each client teams to ensure client satisfaction; manage email, phone or in-person interactions with clients to maintain and enhance client relationship; execute company-wide client related programs to ensure consistent service delivery and brand promises; Oversee on-boarding of new clients.Supervise Staff:Oversee the teams in different stages of the delivery process, even though you may not be the direct line manager. Holds all the processes and employees within these teams accountable for carrying out the required tasks and providing great customer service**3. Business Growth - 15%**Proactively seeks opportunity to improve client experience and drive business growth. Support US based business development functions effectively in acquiring new clients and developing existing clients. Ensure all department activities comply with information security policies.Manage Customer Expectation:This role involves assessing customer feedback and improving procedures accordingly to ensure that great customer service is provided at all times. You are required to evaluate a customer’s experience against a set of customer satisfaction goals and criteria. Conduct research, when the scores fall below the threshold**4. Problem Solving - 15%**Resolve high impact client issues or new situations by analyzing root cause, identifying key steps to form a plan, pulling resources and acquiring support from different departments and functions, executing and making necessary changes, and communicating effectively.**5. Managing Projects - 15%**Stay well informed of corporate goals and strategies; identify and lead department, division or company level projects. Lead assigned cross-function or company-wide activities and projects.**6. Employee Engagement and Budget - 15%**Manages staffing level and targeted activities to accommodate a healthy balance of employee engagement, client satisfaction and business development needs. Manages priorities and budgets to meet company, department and team goals.If you have the willingness to learn and develop your skills, we have the right job for you. Let’s make a deal!Not the right fit? Let us know you're interested in a future opportunity by clicking Introduce Yourself in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest!