Delivery Associate Director

People Prime Worldwide; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

People Prime Worldwide is seeking an Associate Analyst Recruiter with a strong background in service delivery management. In this role, you will be responsible for leading teams, managing third-party services, and ensuring high performance in service delivery. A blend of leadership, operational management, and exceptional customer service skills is essential. This is a contract to hire position aimed at driving customer satisfaction and optimizing service delivery within the IT sector.

Qualifications

• Minimum 8 years of experience in service delivery management.
• Proficiency in leading physical and virtual teams.
• Mastery of ITIL principles.

Responsibilities

• Lead and manage service delivery operations and teams.
• Develop strategies for service delivery optimization.
• Provide accurate reporting on service delivery performance.

Skills

Leadership

Customer-facing skills

Problem-solving

Organizational skills

Communication

Education

Bachelor's or higher degree

Job description

Direct message the job poster from People Prime Worldwide

Associate Analyst Recruiter || People Prime.

About Company

Our client is a trusted global innovator of IT and business services. They help clients transform through consulting, industry solutions, business process services, digital & IT modernization and managed services. Our client enables them, as well as society, to move confidently into the digital future. We are committed to our clients’ long-term success and combine global reach with local client attention to serve them in over 50 countries around the globe.

Job Title: Delivery Associate Director

Experience: 8+ yrs

Job Type : Contract to hire

Mandatory Skills

Service Delivery Manager Skills:

• Proficiency in leading both physical and virtual teams

• Experience in dealing with third-party-provided services

• Operational ability in a diverse, large-scale environment

• Exceptional customer-facing skills

• In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery

• Mastery of ITIL (Information Technology Infrastructure Library) principles

• Expertise in people management and leadership

• Strong organizational skills

• Capacity to train and guide junior team members

• Ability to manage and prioritize tasks efficiently

• Solid resource planning and problem-solving skills

• Readiness to demonstrate a proactive attitude

• Excellent verbal and written communication skills

• Recommending methods of improvement and seeing that actions are implemented on time for service delivery upgrades

• Providing accurate and regular reports to the management on performance of the service delivery

• Leading personnel management, including staff recruitment, performance assessment, training, and mentoring

• Building strong relationships with teams and stakeholders to enable effective dialogue exchange between departments

• Monitoring and managing desktop support, IT services desk, and VIP support functions to ensure optimal service

• Maintaining high performance levels for service-related processes, and implementing improvement activities wherever necessary

• Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews

• Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery

• Developing a deep understanding of projects to gain insights into the scope of service delivery

• Taking accountability for service delivery performance, meeting customer expectations, and driving future demand

• Analysing third-party as well as internal processes, and creating strategies for service delivery optimization

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology, Business Development, and Quality Assurance

• Industries

  IT Services and IT Consulting, IT System Custom Software Development, and Software Development

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