Senior Process Lead, Service Delivery, India

ReSource Pro, LLC; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

ReSource Pro, LLC in Bangalore is seeking a Senior Process Lead in Service Delivery to manage complex processing tasks with accuracy, drive efficiency, and uphold security and compliance standards.

You will analyze operations, implement improvements, set up task structures, and assist with output conversion. This role also covers auditing, trouble-shooting, professional client communications, and mentoring Analysts for growth, contributing to engagement initiatives.

Qualifications

• Task Processing and Operations: Execute complex processing tasks independently with accuracy and efficiency.
• Operation Optimization: Analyze problems, notify related parties and propose solutions.
• Auditing and Trouble-shooting: Set up audit plans, identify gaps, and ensure compliance.

Responsibilities

• Draft professional, courteous email communications for client interactions.
• Proactively identify client needs and address them.
• Talent Management: provide feedback and assist in developing high-potential team members.
• Contribute to employee engagement and retention initiatives.
• Willingness to learn and develop skills for growth.

Job description

## Senior Process Lead, Service Delivery, IndiaApplylocations: Bangaloretime type: Full timeposted on: Posted 30+ Days Agojob requisition id: INT-SPL-EGJR0001UNLEASH YOUR BEST SELF JOIN. LEARN. ADVANCE. EARN *YOUR PASSION FOR EXCELLENCE STARTS HERE!!***1. Task Processing and Operations - 40%*** Execute complex processing tasks independently with a high degree of accuracy and efficiency* Adhere to company and client information security and compliance policies* Manage escalated or high-priority work items, serving as a performance role model* Implement process improvements to consistently meet quality, productivity, and timeliness standards**2. Operation Optimization - 30%*** Analyze operation problems, notify related parties and propose solutions* Develop procedures and ensure the implementation meets compliance requirements* Set up the task structure and new task information* Assist with output conversion**3. Auditing and Trouble-shooting - 10%*** Set up the audit plan, create the audit summary, identify the performance gap and propose solutions* Perform timely trouble-shooting* Ensure the unit/team meets the compliance requirements**4. Client Communication - 10%*** Drafts professional, courteous, and structured email communications for client interactions* Proactively identifies client needs and takes initiative to address them**5. Talent Management - 10%*** Offer prompt feedback and guidance to team members to enhance their task-related performance* Assist in recognizing and nurturing high-potential Assistants and Analysts for future growth* Contribute to the execution of team-level employee engagement and retention initiativesIf you have the willingness to learn and develop your skills, we have the right job for you. Let’s make a deal!