Assistant Manager, Service Delivery, India

ReSource Pro, LLC; Bengaluru; On-site; INR 1,500,000 - 2,500,000; Full time

Job summary

ReSource Pro, LLC in Bengaluru, India, seeks an Assistant Manager, Service Delivery to lead and coach client-service teams. You will develop talent, manage performance, and ensure high-quality service delivery across key accounts while upholding company standards.

Daily operations include handling client communications, onboarding new clients, and coordinating across functions to resolve issues quickly. You will contribute to service improvements and help drive growth while maintaining

Qualifications

• Experience leading and coaching client-service teams.
• Ability to manage performance and develop staff.
• Strong client relationship management skills.

Responsibilities

• Oversee daily operations of client teams to ensure satisfaction.
• Coach and develop direct reports with performance evaluations.
• Onboard new clients and maintain consistent service delivery.
• Coordinate across departments to resolve client issues quickly.
• Support business growth through proactive client engagement.

Job description

## Assistant Manager, Service Delivery, IndiaApplylocations: Bangaloretime type: Full timeposted on: Posted 15 Days Agojob requisition id: JR26-0001800UNLEASH YOUR BEST SELF JOIN. LEARN. ADVANCE. EARN *YOUR PASSION FOR EXCELLENCE STARTS HERE!!***1. Talent Inventory - 20%**Manage and coach direct reports to be effective in both client management and people management.Identify, develop and retain high potential employees by providing effective leadership, coaching, training, and performance evaluation to team members and their supervisors.**2. Client Services - 20%**Oversee the daily operations of each client teams to ensure client satisfaction;Manage email, phone or in-person interactions with clients to maintain and enhance client relationship;Execute company-wide client related programs to ensure consistent service delivery and brand promises;Oversee on-boarding of new clients.To ensure consistency and control of automation.**3. Business Growth - 15%**Proactively seeks opportunity to improve client experience and drive business growth.Support US based business development functions effectively in acquiring new clients and developing existing clients.Ensure all department activities comply with information security policies.**4. Problem Solving - 15%**Resolve high impact client issues or new situations by analyzing root cause, identifying key steps to form a plan, pulling resources and acquiring support from different departments and functions, executing and making necessary changes, and communicating effectively.**5. Managing Projects - 15%**Stay well informed of corporate goals and strategies;Identify and lead department, division or company level projects.Lead assigned cross-function or company-wide activities and projects.**6. Employee Engagement and Budget - 15%**Manages staffing level and targeted activities to accommodate a healthy balance of employee engagement, client satisfaction and business development needs.Manages priorities and budgets to meet company, department and team goals.If you have the willingness to learn and develop your skills, we have the right job for you. Let’s make a deal!Not the right fit? Let us know you're interested in a future opportunity by clicking Introduce Yourself in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest!