Director - Revenue Assurance

Delhivery; Mumbai; On-site; INR 3,000,000 - 4,000,000; Full time

Job summary

Delhivery in Mumbai seeks a senior professional to lead Billing & Collections. The role focuses on designing and executing comprehensive billing strategies, driving timely collections, and automating processes across credit, disputes, and invoicing functions.

You will manage a large team, mentor staff, and collaborate with auditors and accounting teams to optimize working capital while maintaining strong customer relationships and terms enforcement.

Qualifications

• Bachelor's degree or equivalent in Finance/Accounting/Business Administration.
• MBA or professional certifications are desirable.

Responsibilities

• Develop and implement comprehensive billing strategies and procedures to ensure timely and efficient collection of outstanding payments from clients across the country.
• Lead, manage, and mentor a big team of professionals, providing guidance, training, and evaluation of performance to ensure the team meets targets and objectives.
• Drive automation in Credit management, Billing, Dispute management and Collection.
• Monitor and analyse billing & Collection and dispute resolution performance metrics, aging reports, provisions and bad debt ratios, and take actions to improve efficiency.
• Create provisions, dealing with auditors, various accounting teams.
• Establish relationships with key customers, providing updates on outstanding balances, resolving issues, and negotiating payment terms.
• Review credit limits and terms to minimize bad debt.
• Prepare and present collection-related reports to senior management.
• Collaborate with various internal teams and customers.

Skills

Billing operations

Credit management

Dispute management

Automation

Team leadership

Data analysis

Negotiation

Communication

ERP systems

Microsoft Office

Education

Bachelor's degree in Finance/Accounting/Business Administration

MBA or professional certifications

Tools

Collection software

ERP systems

Microsoft Office

Job description

Responsibilities:

1. Develop and implement comprehensive billing strategies and procedures to ensure timely and efficient collection of outstanding payments from clients across the country.


2. Lead, manage, and mentor a big team of professionals, providing guidance, training, and evaluation of performance to ensure the team meets targets and objectives.


3. Have to drive automation in various aspects of business viz. Credit management, Billing, Dispute management and Collection.


4. Monitor and analyse the billing & Collection and dispute resolution performance metrics, such as (data obtained from customer, expenses incurred, manpower deployed), aging reports, provisions and bad debt ratios, and take appropriate actions to improve the overall efficiency.


5. Will be responsible of creating provisions, dealing with auditors, various accounting team.


6. Establish and maintain effective relationships with key customers, providing them with regular updates on outstanding balances, resolving issues, and negotiating payment terms and schedules.


7. Conduct regular reviews and assessments of credit limits and terms for customers, ensuring proper risk management and minimizing potential bad debt.


8. Prepare and present collection-related reports, analysis, and recommendations to senior management, highlighting trends, challenges, and opportunities.


9. Need to collaborate with various internal teams and key customers

Qualifications and Requirements:

1. Bachelor's degree in Finance, Accounting, Business Administration, or a related field. MBA or professional certifications,


2. Minimum experience of 10 years.


3. Processes oriented individual with the ability to drive changes.


4. Analytical mindset with the ability to interpret data, generate insights, and make data-driven decisions.


5. Should possess excellent knowledge of Accounting, financial analysis.


6. Have experience in driving automation.


7. Strong negotiation and communication skills to interact effectively with internal stakeholders, customers, and external agencies.


8. Proficiency in using collection software, ERP systems, and Microsoft Office applications