Director Operations | Revenue Cycle Management

Mindpool Technologies; Pune District; On-site; INR 4,500,000 - 7,500,000; Full time

Job summary

Mindpool Technologies in Pune seeks an experienced Director Operations to lead Revenue Cycle Management, accountable for performance, client delivery, and team leadership. The role requires strategic oversight of processes and outcomes to meet targets and drive improvements.

The position emphasizes process transformation, governance, and collaboration with cross-functional teams to enable growth and operational excellence within healthcare services.

Qualifications

• 12+ years of healthcare operations/RCM with leadership experience.
• Strong understanding of US Healthcare RCM processes.
• Experience managing large teams and client-facing operations.
• Excellent analytical and communication skills.
• Proven ability to drive process transformation and operational excellence.

Responsibilities

• Lead end-to-end RCM operations with quality, productivity, SLA, and revenue targets in mind.
• Mentor large operations teams and senior leadership.
• Drive process improvement, automation, cost optimization, and operational excellence.
• Manage client relationships, governance reviews and escalations.
• Monitor AR, collections, denials, claims, billing and cash flow metrics.
• Ensure compliance with healthcare regulations and internal policies.
• Partner with cross-functional teams to drive growth and transformation.

Skills

Leadership

Healthcare Operations

RCM / Revenue Cycle Management

Stakeholder Management

Analytical Skills

Job description

Role Overview:

We are looking for an experienced Director Operations to lead Revenue Cycle Management (RCM) operations in Pune. The role will be responsible for operational performance, client delivery, team leadership, process improvement, and overall business outcomes.

Key Responsibilities:

• Lead end-to-end RCM operations, ensuring quality, productivity, SLA and revenue targets are met.
• Manage and mentor large operations teams and senior leadership.
• Drive process improvement, automation, cost optimization and operational excellence.
• Manage client relationships, governance reviews and escalations.
• Monitor key RCM metrics including AR, collections, denials, claims, billing and cash flow.
• Ensure compliance with healthcare regulations, client requirements and internal policies.
• Partner with cross-functional teams to drive business growth and transformation.

Key Requirements:

• 12+ years of experience in healthcare operations/RCM, with significant leadership experience.
• Strong understanding of US Healthcare RCM processes.
• Proven experience managing large teams and client-facing operations.
• Strong analytical, communication, stakeholder management and problem-solving skills.
• Experience in driving process transformation and operational excellence.