Revenue Operations Director

Knack RCM; India; On-site; INR 5,000,000 - 9,000,000; Full time

Job summary

Knack RCM seeks a Vice President Revenue Cycle Management to lead end-to-end operations, drive financial performance, ensure compliance, and elevate client satisfaction across Mohali and Jaipur. The role demands strategic vision and the ability to scale high-performing RCM operations.

You will supervise lifecycle processes from onboarding to denial management, lead large teams, partner with executives, and champion automation and digital adoption to realize revenue growth and improved outcomes.

Qualifications

• Bachelor's degree mandatory.
• MBA / Healthcare Management preferred.
• Industry certifications (AAPC, AHIMA, Lean Six Sigma, etc.) are a plus.

Responsibilities

• Define and execute RCM strategy aligned with organizational goals.
• Drive revenue growth, operational efficiency, and scalability.
• Partner with executive leadership on long-term growth initiatives.
• Lead transformation initiatives including automation and digital adoption.
• Oversee end-to-end RCM lifecycle including onboarding, eligibility & authorization.
• Manage charge capture, coding (CPT, ICD-10, HCPCS where applicable).
• Oversee claim submission & clearinghouse management.
• Oversee payment posting and reconciliation.
• Oversee AR follow-ups and collections.
• Manage denial management, appeals, and write-offs.
• Establish and maintain productivity, quality, and TAT standards.
• Drive revenue realization, collections, and cash flow improvement.
• Reduce AR days and minimize denials and leakage.
• Track and improve key financial metrics and KPIs.
• Manage budgets, cost optimization, and profitability.
• Ensure adherence to CMS, HIPAA, payer guidelines.
• Maintain audit readiness and compliance standards.
• Implement QA frameworks and continuous improvement.
• Lead internal audits and corrective action plans.
• Build and maintain relationships with clients and stakeholders.
• Handle escalations, governance calls, and performance reviews (QBRs).
• Support new client onboarding, transitions, and expansions.
• Drive high client satisfaction and retention.
• Lead large RCM teams comprising Managers, AVPs, and Directors.
• Build leadership pipeline and succession planning.
• Drive performance management, training, and employee engagement.
• Enable a high-performance and accountability-driven culture.

Skills

Leadership

RCM knowledge

Strategic thinking

Analytical skills

Communication skills

Automation & transformation

Education

Bachelor's degree

MBA / Healthcare Management

Industry certifications (AAPC, AHIMA)

Job description

Job Summary

The Vice President Revenue Cycle Management (RCM) is a senior leadership role responsible for overseeing end-to-end revenue cycle operations, driving financial performance, ensuring compliance, and enhancing client satisfaction. The role focuses on optimizing processes, maximizing revenue realization, and building scalable, high-performing RCM operations.

Location: Mohali and Jaipur

Key Responsibilities

Strategic Leadership

• Define and execute RCM strategy aligned with organizational goals


• Drive revenue growth, operational efficiency, and scalability


• Partner with executive leadership on long-term growth initiatives


• Lead transformation initiatives including automation and digital adoption

Operations Management

• Oversee end-to-end RCM lifecycle including: Patient/Client onboarding, eligibility & authorization


• Charge capture, coding (CPT, ICD-10, HCPCS where applicable)


• Claim submission & clearinghouse management


• Payment posting and reconciliation


• Accounts Receivable (AR) follow-ups and collections


• Denial management, appeals, and write-offs


• Establish and maintain productivity, quality, and TAT standards

Financial Management

• Drive revenue realization, collections, and cash flow improvement


• Reduce AR days and minimize denials and revenue leakage


• Track and improve key financial metrics and KPIs


• Manage budgets, cost optimization, and profitability

Compliance & Quality Assurance

• Ensure adherence to industry regulations (CMS, HIPAA, payer guidelines)


• Maintain audit readiness and compliance standards


• Implement quality assurance frameworks and continuous improvement initiatives


• Lead internal audits and corrective action plans

Client & Stakeholder Management

• Build and maintain strong relationships with clients and stakeholders


• Handle escalations, governance calls, and performance reviews (QBRs)


• Support new client onboarding, transitions, and expansions


• Drive high client satisfaction and retention

People Leadership

• Lead large RCM teams comprising Managers, AVPs, and Directors


• Build leadership pipeline and succession planning


• Drive performance management, training, and employee engagement


• Enable a high-performance and accountability-driven culture

Key Skills & Competencies

• Strong leadership and people management skills


• Deep understanding of RCM processes and healthcare billing workflows


• Strategic thinking and business acumen


• Excellent analytical and problem-solving abilities


• Strong communication and stakeholder management skills


• Experience in automation, process improvement, and transformation initiatives

Qualifications

• Bachelors degree (mandatory)


• MBA / Healthcare Management preferred


• Industry certifications (AAPC, AHIMA, Lean Six Sigma, etc.) are a plus

Experience

• 15-20+ years of experience in Revenue Cycle Management


• Proven track record in senior leadership roles (Director / AVP / VP)


• Experience managing large teams and multi-client operations


• Exposure to healthcare billing and reimbursement processes