Director of Admissions

HireFlexperts; Bengaluru; Sur place; INR 5 000 000 - 8 000 000; Plein temps

Résumé du poste

HireFlexperts in Bengaluru seeks an experienced Director of Admissions to lead and scale the complete admissions function, owning revenue, conversion, and the customer journey. You will build and mentor high-performing teams, implement scalable processes, establish dashboards, and run regular performance reviews to drive growth and accountability.

The role demands 10+ years in admissions or related sales leadership, a track record of hitting ambitious targets, strong data analytics, and

Qualifications

• Ten or more years of total professional experience in admissions or related sales leadership.
• Proven track record of leading large admissions teams and achieving revenue targets.
• Strong data analysis, KPI tracking, and dashboarding skills.
• Experience managing remote or geographically distributed teams is preferred.
• Excellent communication, negotiation, and stakeholder management.

Responsabilités

• Lead and manage the complete Admissions function with end-to-end ownership.
• Own admissions revenue, conversion rates, productivity, and overall business performance.
• Manage the complete admissions funnel from lead generation to onboarding and retention.
• Build, manage, and scale high-performing admissions and counselling teams.
• Develop strategies to consistently achieve and exceed revenue and admissions targets.
• Analyse the complete sales and admissions funnel to identify gaps and opportunities.
• Monitor key performance metrics including leads, connect rates, counselling performance, conversion rates, follow-ups, revenue, productivity, and retention.
• Identify customer objections and decision-making patterns and develop strategies to improve conversion.
• Build processes, SOPs, dashboards, review mechanisms, and performance frameworks.
• Establish effective daily, weekly, and monthly performance review systems.
• Coach and mentor Counsellors, Team Leaders, Managers, and other admissions leadership teams.
• Develop future leaders and leadership pipeline within admissions.
• Improve team communication, counselling quality, objection handling, follow-up discipline, and closing capabilities.
• Balance aggressive business goals with customer trust, quality, and long-term brand reputation.
• Ensure that sales and admissions practices remain ethical, customer-focused, and aligned with company values.

Connaissances

Leadership

Admissions expertise

Sales leadership

Coaching

Data analysis

Dashboards

Strategic thinking

People management

Description du poste

We are looking for an experienced and results-driven Director of Admissions to lead and scale the complete admissions function.

This is not just a sales leadership role. We are looking for a leader who can take ownership of admissions revenue, conversion, team performance, customer experience, and long-term business growth.

Key Responsibilities

• Lead and manage the complete Admissions function with end-to-end ownership.
• Own admissions revenue, conversion rates, productivity, and overall business performance.
• Manage the complete admissions funnel from lead generation and first interaction to counselling, conversion, payment, onboarding, and retention.
• Build, manage, and scale high-performing admissions and counselling teams.
• Develop strategies to consistently achieve and exceed revenue and admissions targets.
• Analyse the complete sales and admissions funnel to identify gaps, bottlenecks, drop-offs, and opportunities for improvement.
• Monitor key performance metrics including leads, connect rates, counselling performance, conversion rates, follow-ups, revenue, productivity, and retention.
• Identify customer objections and decision-making patterns and develop strategies to improve conversion.
• Build strong and scalable processes, SOPs, dashboards, review mechanisms, and performance frameworks.
• Establish effective daily, weekly, and monthly performance review systems.
• Coach and mentor Counsellors, Team Leaders, Managers, and other admissions leadership teams.
• Develop future leaders and create a strong leadership pipeline within the admissions function.
• Improve team communication, counselling quality, objection handling, follow-up discipline, and closing capabilities.
• Manage remote and geographically distributed teams, where applicable.
• Identify underperforming teams and implement structured improvement plans.
• Use data, analytics, and business insights to make strategic decisions.
• Work closely with Marketing, Operations, Product, Finance, and other functions to improve the overall customer journey.
• Ensure effective lead management and minimize lead leakage and revenue loss.
• Build a culture of accountability, ownership, learning, and high performance.
• Ensure that sales and admissions practices remain ethical, customer-focused, and aligned with the company's values.
• Balance aggressive business goals with customer trust, quality, and long-term brand reputation.

Requirements

• 10+ years of total professional experience is required.
• Proven experience in senior leadership roles within Admissions, Counselling, Inside Sales, High-Ticket Sales, EdTech, Education, Coaching, or related industries.
• Strong experience managing large sales/admissions teams.
• Proven track record of achieving ambitious revenue and conversion targets.
• Experience managing Managers, Team Leaders, Counsellors, and large teams.
• Strong understanding of the complete admissions/sales funnel.
• Excellent understanding of lead management, follow-ups, objections, conversion, customer decision-making, and retention.
• Experience building and implementing scalable sales/admissions processes and systems.
• Strong data analysis and performance management capabilities.
• Experience creating and monitoring dashboards, KPIs, targets, and performance metrics.
• Strong coaching and mentoring capabilities.
• Experience in managing and improving underperforming teams.
• Experience managing remote or geographically distributed teams is preferred.
• Excellent communication, negotiation, leadership, and stakeholder management skills.
• Strong business acumen with a results-oriented approach.
• Ability to take complete ownership of business outcomes.