Director

r3 Consultant; Gurugram District; On-site; INR 2,000,000 - 2,500,000; Full time

Job summary

A retail management company is seeking a Director who will oversee sales team leadership, ensure efficient operations of multiple stores, and develop visual merchandising strategies. The ideal candidate will have a Bachelor’s degree in Business Administration or Retail Management, and preferably an MBA, with 8-10 years of experience in retail operations and a proven track record in leadership. This role requires collaboration with cross-functional teams to drive strategic objectives in a fast-paced environment.

Qualifications

• 8-10 years of experience in retail operations with at least 3 years in a leadership role.
• Proven track record in managing large-scale operations and multi-city teams.
• Ability to manage multiple projects and stakeholders in a fast-paced environment.

Responsibilities

• Oversee and guide the sales team to achieve targets and customer satisfaction.
• Manage store infrastructure for maintenance and safety compliance.
• Develop visual merchandising strategies to enhance customer experience.
• Ensure efficient and profitable store operations as per company standards.
• Collaborate with cross-functional teams to align operational goals.

Skills

Leadership skills

Project management

Collaboration across teams

Education

Bachelor’s degree in Business Administration or Retail Management

MBA (preferred)

Job description

Sales Team Leadership

Oversee and guide the sales team across multiple cities to achieve sales targets and

Role: Director

Location: Gurgaon

What Will You Do

Sales Team Leadership

Oversee and guide the sales team across multiple cities to achieve sales targets and customer satisfaction goals. Establish clear sales KPIs and monitor performance, providing regular feedback and coaching.

Store Infrastructure & Maintenance

Manage the store infrastructure team to ensure timely maintenance and adherence to safety and quality standards. Drive initiatives to improve store layouts and ensure optimal functionality of all facilities.

Visual Merchandising

Develop and implement visual merchandising strategies to enhance customer experience and drive sales. Collaborate with the marketing team to ensure consistent branding and effective in-store promotions.

Training & Development

Oversee the training team to ensure employees are well-trained in customer service, product knowledge, and store operations. Develop programs to upskill staff and maintain a motivated and high-performing team.

Retail Operations Management

Ensure all stores operate efficiently and profitably, adhering to company standards and policies. Regularly analyze store performance metrics to identify areas of improvement and implement corrective actions. Lead operational excellence initiatives to improve productivity, reduce costs, and enhance customer satisfaction.

Stakeholder Collaboration

Work closely with cross-functional teams, including marketing, finance, and supply chain, to align operational goals with overall business objectives. Act as a key liaison between store teams and senior leadership to drive strategic initiatives.

What We Are Looking For

• Bachelor’s degree in Business Administration, Retail Management, or a related field. An MBA is preferred.
• 8-10 years of experience in retail operations, with at least 3 years in a leadership role.
• Proven track record in managing large‑scale operations and multi‑city teams.
• Ability to manage multiple projects and stakeholders in a fast‑paced environment.
• Leadership skills with a knack for driving collaboration across teams.