Director

Everest Group; Gurugram District; On-site; INR 6,000,000 - 9,000,000; Full time

Job summary

Everest Group is seeking a Head of Global HR Operations and Systems in India (Gurgaon or Bangalore). You will lead HR operations for ~700 employees, driving scalable processes, leveraging technology and automation, and ensuring global alignment with local compliance.

The role requires stakeholder influence across countries and a hands-on, practical approach to improve employee experience. The ideal candidate brings 10–20 years in HR operations, strong analytics, and a track record of delivering

Qualifications

• 10–20 years of progressive HR experience including operations, technology, workflows and analytics.
• Global/mid-sized or growth-oriented organizations with multi-country exposure.
• Strong analytical, PM, change-management, and collaborative, hands-on approach.

Responsibilities

• Develop and evolve core HR processes across the employee lifecycle including onboarding, changes, benefits, engagement, governance, leave, documentation, offboarding and reporting.
• Simplify and enhance HR processes and policies, reduce manual work and ensure regulatory compliance.
• Lead configuration, optimization, governance and administration of HR systems and workflows.
• Identify and implement HR tech, automation, self-service, analytics and AI for efficiency and employee experience.
• Provide strong operational leadership for HR in India while integrating with global processes.
• Manage a distributed team and align practices across regions while ensuring local compliance.
• Strengthen HR data quality, reporting, controls and compliance.
• Partner with HR leadership, Finance, IT, Legal and business leaders to drive scalable improvements.

Skills

HR operations

HR technology

Analytics

Change management

Project management

Communication

Job description

Head of Global HR Operations and Systems

Location: India (Gurgaon or Bangalore)

Role overview

We are seeking an experienced Head of HR Operations to lead and continuously improve HR operations across our global organization, supporting approximately 700 employees. Based in India, this individual will have significant responsibility for our India operations while owning key HR processes, platforms, and operational capabilities globally. The ideal candidate combines strong HR operations expertise with a practical, hands‑on approach to simplifying processes, using technology and automation effectively, and improving the experience of employees and managers.

This role requires someone who is comfortable working across countries, cultures, and time zones and who can build relationships, influence stakeholders, and drive change in a highly collaborative environment. We are particularly interested in someone who has operated successfully in a mid‑sized, growing organization and is comfortable both developing scalable approaches and personally driving improvements.

Key responsibilities

• Proactively develop and/or evolve core processes across the employee lifecycle, including onboarding, employee changes, benefits administration, engagement support, employee relations standards and governance, leave, documentation, offboarding, and associated strategic reporting and analysis
• Oversee, simplify and enhance HR processes and policies, eliminating unnecessary activities, handoffs, manual work, and administrative complexity while staying compliant with relevant regulations
• Lead/own the configuration, optimization, governance, and ongoing administration of HR systems, workflows, and related HR infrastructure to ensure operating effectiveness
• Identify and implement opportunities to use HR technology, automation, self‑service, analytics, and AI to improve efficiency and employee experience
• Provide strong operational leadership for HR activities in India while ensuring India operations are effectively integrated with global HR processes and practices
• Manage a distributed team and influence team members across regions to drive consistent practices and outcomes while enabling adaptation of processes to local market requirements and ensuring compliance with country‑specific employment regulations and practices outside India
• Strengthen HR data quality, reporting, operational metrics, controls, documentation, and compliance
• Serve as thought partner with HR leadership, Finance, IT, Legal, and business leaders globally, building alignment and influencing stakeholders to implement improvements that improve scalability, efficiency, and employee experience.

Background and qualifications

• Approximately 10–20 years of progressive HR experience, including significant experience in HR operations, technology, workflows, self‑service, analytics and related areas.
• Significant experience working in global, mid‑sized or growth‑oriented organizations, ideally with responsibility for processes, teams, or initiatives spanning multiple countries and regions.
• Strong understanding of HR processes across the employee lifecycle and demonstrated experience simplifying and improving those processes.
• Strong analytical and problem‑solving mindset, project management, communication, and change management capabilities, combined with a collaborative, hands‑on approach to getting things done.