Digital Learning Support Coordinator

American International School Chennai; Chennai; On-site; INR 500,000 - 750,000; Full time

Job summary

American International School Chennai is seeking a Digital Learning Support Coordinator to ensure reliable access to the school's digital platforms, devices, and systems that support learning. You will work with the Director of Digital Learning and the Coaches to provide day-to-day operational and technical support.

This role focuses on operational support, troubleshooting, and service delivery while enabling the Digital Learning Team to pursue instructional coaching, innovation, and school-wide

Qualifications

• Bachelor's degree or equivalent in IT, education tech, CS, or related field.
• Experience with Google Classroom, Workspace, PowerSchool or similar platforms.
• Experience in a school or tech-integrated educational environment.
• Experience providing tech support to teachers, staff, students or families.
• Familiarity with device, subscription, and asset management.

Responsibilities

• Provide day-to-day operational and technical support for the school's digital learning environment.
• Serve as first point of contact for routine technology and digital learning issues.
• Coordinate device inventory, distribution, and returns.
• Manage apps, licences, renewals, and related requests per acquisition processes.
• Log and track requests to ensure timely resolution.
• Coordinate tech setup for events, orientations, and trainings.
• Support onboarding for new families and staff, including account access.
• Maintain records of digital learning applications, systems, devices, and processes.
• Collaborate with teams to support school-wide digital learning initiatives.

Skills

Technical Support

Communication

Problem Solving

Organization

Customer Service

Adaptability

Collaboration

Confidentiality

Education

Bachelor's degree or equivalent in IT / Education Tech / CS

Tools

Google Classroom

Google Workspace

PowerSchool

Device management tools

Job description

Learn about AISC's Core—our Vision, Mission, Values, and Definition of Learning here .

Position Title: Digital Learning Support Coordinator
Supervisor's Title: Director of Digital Learning
Effective Date: January 5, 2027
Salary Schedule: Depends on experience and qualifications
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The Digital Learning Support Coordinator provides day-to-day operational and technical support for the school's digital learning environment. The position ensures that teachers, students, and families have reliable access to the digital platforms, devices, applications, and systems that support learning.

Working closely with the Director of Digital Learning and the Coaches, the Coordinator serves as a first point of contact for routine technology and digital learning support, while ensuring that requests, systems, devices, subscriptions, and user access are managed efficiently and consistently.

The role is primarily focused on operational support, coordination, troubleshooting, and service delivery, allowing the Digital Learning Team to focus on instructional coaching, innovation, co-planning, classroom support, and strategic digital learning initiatives.

Key Duties and Responsibilities

• Platform Support: Support Google Classroom and other digital learning platforms, including class rosters and teacher and student use. Work closely with IT on PowerSchool integration, accounts and access.
• Teacher Support: Provide first-line assistance with digital learning platforms and learning devices.
• Device Management: Maintain device inventory and coordinate distribution, collection, borrowing, and returns.
• App & Subscription Management: Track digital tools, licences, subscriptions, renewals, and related requests in line with the school's acquisition process.
• Request Coordination: Log, monitor, and follow up on technology and digital learning requests to ensure timely resolution.
• Event & Training Support: Coordinate technology setup for Digital Learning events, orientations, and training sessions.
• Parent & User Onboarding: Support technology onboarding for new families and staff, including account access and basic platform orientation, working alongside the Digital Learning Integrator.
• Systems & Documentation: Maintain accurate records of digital learning applications, systems, devices, and support processes.
• Team Collaboration: Work closely with the Digital Learning Team and other departments to support school wide digital learning.

Knowledge

The Digital Learning Support Coordinator should have, or be willing to quickly develop, working knowledge of:

• Google Classroom and Google Workspace
• PowerSchool and student information systems
• Learning platforms and digital education applications
• Basic classroom technology troubleshooting
• Device inventory and asset management
• Software subscriptions and licence management
• User account and access management
• Digital tools and systems used within a school environment
• Data privacy, responsible technology use, and appropriate handling of user information

Skills

• Technical Support: Strong troubleshooting skills and confidence using digital learning platforms and classroom technology.
• Communication: Clear, professional, and approachable communication with teachers, staff, students, and parents.
• Problem Solving: Patient, practical, and solutions-focused approach to resolving technology issues.
• Organization: Strong attention to detail and ability to manage multiple requests, priorities, and deadlines.
• Customer Service: Responsive and service-oriented, with a willingness to support users with different levels of technical confidence.
• Adaptability: Willingness to learn new platforms, systems, and technologies quickly.Collaboration: Works effectively with colleagues and contributes positively to a team environment.
• Confidentiality: Demonstrates sound judgment and professionalism when handling user and school information.

Professional Standards

Digital Learning Support Coordinator is expected to demonstrate effectiveness and growth by:

• Embracing responsibility for student learning
• Modeling personal and professional growth
• Innovating practices and programs
• Collaborating with all community members
• Communicating with all community members
• Building community through actionDemonstrating ethics and integrity in all interactions

AISC is a thriving community of students, parents and professionals. To support this community, AISC professionals volunteer, participate, and engage with AISC initiatives, events, and programs.

Preferred Qualifications and Experience

AISC seeks candidates whose education and professional experience have developed the knowledge, skills and capabilities required for this role. Preferred qualifications include:

• Bachelor's degree or equivalent qualification; a background in Information Technology, Education Technology, Computer Science, or a related field is preferred.
• Experience supporting Google Classroom, Google Workspace, PowerSchool, or comparable educational technology platforms.
• Experience in a school or other technology-integrated educational environment.
• Experience providing technology support to teachers, staff, students, or families.
• Experience with device, application, subscription, or technology asset management.
• Experience supporting English as an Additional Language (EAL) learners and/or multilingual families is an advantage.
• Demonstrated commitment to continuous professional learning and development.

NOTE

The above job description is meant to outline general knowledge, skills and responsibilities. It may be necessary to assume other duties and responsibilities that are not specifically outlined herein.