Dialer Manager

First Credit Ites; India; Remote; INR 1,200,000 - 1,800,000; Full time

Job summary

First Credit Ites is seeking a Dialer Manager to own end-to-end inbound and outbound dialer operations, including campaign design and caller ID management. The role emphasizes compliant, high-performing dialer operations aligned with business scorecards.

The ideal candidate has 7+ years in dialer/telephony management, strong analytics, and effective stakeholder communication. Location in ITeS/telecom domain with IT/ITeS exposure preferred.

Qualifications

• 7+ years of experience in contact center dialer management or telephony operations.
• Excellent analytical, problem-solving, and stakeholder communication skills.
• Minimum Graduation from any recognized University

Responsibilities

• End-to-end ownership of inbound and outbound dialer operations, including campaign design, dialing strategy, caller ID management, and compliance governance.
• Optimize contact performance through intelligent dialing approaches, time-zone-aligned execution, and data-driven decision making.

Skills

Analytical skills

Problem-solving

Stakeholder communication

Education

Graduation (any recognized University)

Job description

Opportunity to work as Dialer Manager

Required Qualifications

• - 7+ years of experience in contact center dialer management or telephony operations.
• - Excellent analytical, problem-solving, and stakeholder communication skills.
• - Minimum Graduation from any recognized University

Skills Required

• - Excellent analytical, problem-solving, and stakeholder communication skills.
• - Minimum Graduation from any recognized University

Job Description

• - The Dialer Manager is responsible for end-to-end ownership of inbound and outbound dialer operations, including campaign design, dialing strategy, caller ID management, and compliance governance.
• -This role focuses on optimizing contact performance through intelligent dialing approaches, time-zone-aligned execution, and data-driven decision making. The Dialer Manager partners closely with Operations, Compliance, and Technology teams to ensure scalable, compliant, and high-performing dialer operations that support business scorecards without increasing dial volumes.

Preferred Industry

- IT / ITeS only

Job location

- Cybertech,Thane

Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.