Dialer Executive

ATIYA Herbs; Central Delhi; Presencial; INR 600.000 - 900.000; Jornada completa

Descripción de la vacante

ATIYA Herbs is seeking an experienced Dialer Operations Specialist to manage daily Ameyo Dialer activities for inbound and outbound voice processes. You will perform data cleaning and segmentation, configure routing, and manage agent accounts to support campaign execution.

The role also covers campaign setup, DIA mapping, and ongoing monitoring with regular reports. Strong Excel skills and analytical coordination are essential.

Formación

• 2-4 years of experience in dialer operations within a BPO or call-centre environment.
• Practical knowledge of Ameyo Dialer and voice-process operations.

Responsabilidades

• Manage daily dialer operations using Ameyo Dialer for inbound and outbound voice processes.
• Perform data churning, data cleaning, filtering, validation, and segmentation for campaigns.
• Configure and manage call routing, routing rules, and agent allocation.
• Create and manage agent IDs, user accounts, and access permissions.
• Create and configure agent skills and skill mapping as per campaign requirements.
• Handle campaign creation, configuration, activation, and monitoring.
• Perform DIA mapping and related dialer configurations as required.
• Generate daily, weekly, and monthly dialer and campaign performance reports.
• Monitor call volumes, connect rates, agent availability, and campaign performance.
• Troubleshoot dialer login, routing, campaign, and calling-related issues.
• Coordinate with Operations, MIS, IT, and Team Leaders for smooth process execution.
• Maintain accurate dialer records and ensure timely completion of reporting activities.

Conocimientos

Ameyo Dialer

Data management

Dialer routing

Agent management

Skill mapping

Campaign management

DIA mapping

Report generation

Advanced Excel

Analytical skills

Herramientas

Ameyo Dialer

Excel

Descripción del empleo

Role & responsibilities

• Manage daily dialer operations using Ameyo Dialer for inbound and outbound voice processes.
• Perform data churning, data cleaning, filtering, validation, and segmentation for calling campaigns.
• Configure and manage call routing, routing rules, and agent allocation.
• Create and manage agent IDs, user accounts, and access permissions.
• Create and configure agent skills and skill mapping as per campaign requirements.
• Handle campaign creation, configuration, activation, and monitoring.
• Perform DIA mapping and related dialer configurations as required.
• Generate daily, weekly, and monthly dialer and campaign performance reports.
• Monitor call volumes, connect rates, agent availability, and campaign performance.
• Troubleshoot dialer login, routing, campaign, and calling-related issues.
• Coordinate with Operations, MIS, IT, and Team Leaders for smooth process execution.
• Maintain accurate dialer records and ensure timely completion of reporting activities.

Preferred candidate profile

• Hands-on experience with Ameyo Dialer.
• Knowledge of data churning and campaign data management.
• Call routing and routing configuration.
• Agent ID creation and user management.
• Skill creation and skill mapping.
• Campaign management and configuration.
• DIA mapping.
• Report generation and dialer performance monitoring.
• Advanced Excel: Pivot Tables, VLOOKUP/XLOOKUP, IF, COUNTIF, SUMIF, filters, and data cleaning.
• Strong analytical, troubleshooting, and coordination skills.

Eligibility Criteria

• 2-4 years of experience in dialer operations within a BPO or call-centre environment.
• Practical knowledge of Ameyo Dialer and voice-process operations.