Dialer Engineer

Worxpertise Group; Gurugram District; On-site; INR 201,000 - 279,000; Full time

Job summary

Worxpertise Group seeks a Dialer Engineer in Gurugram to design, deploy, and maintain advanced dialing platforms that ensure smooth inbound and outbound communication. The role emphasizes reliability and call quality in a fast-paced telephony environment.

You will optimize predictive, progressive, and preview dialers, manage SIP trunks, and integrate with CRM systems while maintaining high availability and call quality. Proficiency in VoIP, SIP, Linux, SQL, and API integrations is essential.

Qualifications

• Diploma or Bachelor's degree in Computer Engineering, Telecommunications, IT, or related field.

Responsibilities

• Design, deploy, and maintain automated dialing platforms.
• Optimize predictive, progressive, and preview dialers for call quality.
• Ensure high system availability and reliable inbound/outbound communications.

Skills

Predictive Dialing

Progressive Dialing

Preview Dialing

List Scrubbing

Lead Recycling

Concurrent Call Management

CPS Optimization

IVR Design

SIP Trunk Management

CRM Integration

Linux Administration

SQL

API Integrations

Telephony Monitoring

Education

Diploma or Bachelor's degree in Computer Engineering, Telecommunications, IT, or related field

Job description

The Dialer Engineer is responsible for designing, deploying, maintaining, and optimizing automated dialing platforms and telephony infrastructure. The role focuses on ensuring smooth inbound and outbound communication operations through predictive, progressive, and preview dialers while maintaining high system availability and call quality.

Skills :

Predictive, Progressive and Preview Dialing, List Scrubbing, Lead Recycling, Concurrent Call Management, CPS Optimization, IVR Design, SIP Trunk Management, CRM Integration, Linux Administration, SQL, API Integrations, Telephony Monitoring.

Qualifications :

Diploma or Bachelor Degree in Computer Engineering, Telecommunications, Information Technology, or related field.

Experience : Minimum 6 months to 2 years of experience handling enterprise dialer platforms and telephony systems.

Salary: 18 to 25k per month

Others :

Strong troubleshooting and communication skills. Knowledge of VoIP, SIP protocols, networking concepts, and ability to work in a fast-paced environment.