Real Time Analyst/Dialer Excecutive

First Credit Ites; India; Remote; INR 600,000 - 800,000; Full time

Job summary

First Credit Ites in India is looking for a Real Time Analyst to monitor campaigns, adjust dialing pace, and flag agent behavior to leadership, ensuring metrics stay within acceptable ranges.

You will develop and maintain pieces of the dialer system across multiple applications and agent profiles, and perform daily scheduling adjustments in the Workforce Management system, collaborating with operations leadership to balance internal goals.

Qualifications

• Analytical mindset for high-pressure, time-sensitive environments.
• Strong time management and prioritization under tight deadlines.
• Willingness to work after-hours/on-call as required.
• Ability to analyze data and provide actionable, data-driven suggestions.

Responsibilities

• Real-time monitoring of dialing campaigns and adjusting pace as needed.
• Develop and maintain segments of the dialer system across applications and agent profiles.
• Daily input of scheduling adjustments in the Workforce Management system.

Skills

Analytical skills

Time management

On-call flexibility

Data-driven recommendations

Tools

LiveVox dialer

MS Excel

Job description

Opportunity to work as Real Time Analyst

Job Responsibilities

• Real-time monitoring of outbound/inbound dialing, importing dialer lists, starting/stopping campaigns, activity communication, adjusting dialing pace, flagging agent behavior to leadership, and ensuring all metrics remain within acceptable ranges
• Develop and maintain pieces of the dialer system across multiple applications, agent profiles and assignments to contact list criteria, and build parameters
• Daily input of all scheduling adjustments in the Workforce Management system.
• Regular collaboration with operations leadership and balancing internal goals
• Auditing of dialer settings and maintaining compliance with all regulatory restrictions, internal and external
• Timely response to questions, requests, and issues from multiple departments across all platforms.

Required Skills

• Advanced knowledge of web-based software applications, LiveVox dialer system, MS Excel.
• Analytical skills in a high-pressure, time-sensitive environment
• Flexible hours including after-hours/on-call responsibilities
• Strong problem-solving techniques to evaluate criteria and obtaining results on matters of significance to the business Direct experience in report analysis and providing data driven suggestions