Assistant Manager - Dialler & Tele Campaigns

SBI Card; Gurugram District; On-site; INR 450,000 - 650,000; Full time

Job summary

SBI Card is seeking a competent Tele sales Dialer Manager to lead the PAN India Tele Sales Channel, ensuring high productivity, accuracy, and efficiency. You will oversee training, change management, and feature rollouts for the dialer system, while aligning campaigns with regulatory requirements.

The role focuses on managing campaigns, MIS reporting, and collaborating with service providers to achieve benchmark SLAs. Graduate or post-graduate candidates are preferred.

Qualifications

• Understanding of dialer technology and tele calling set ups.
• Experience of campaign management and MIS reporting.

Responsibilities

• Update training material for Dialer usage.
• Train all tele sales centers on dialer usage and conduct refresher training.
• Download changes and manage change implementation.
• Introduce new dialer features and test/implement.
• Manage campaigns and Dialer database including reporting and MIS.
• Ensure compliance with TRAI regulations in campaigns.
• Collaborate with dialer service provider to meet SLAs and explore new technologies.

Skills

Dialer technology understanding

Campaign management

MIS reporting

Stakeholder management

Education

Graduate / Post Graduate

Tools

Dialer software

Job description

About the company

• SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees
• Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees
• Dynamic, Inclusive and Diverse team culture
• Gender Neutral Policy
• Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits
• Commitment to the overall development of an employee through comprehensive learning & development framework

Role Purpose

Position is responsible for managing the Tele sales Channel and help the PAN India Team to enhance productivity, accuracy & efficiency.

Role Accountability

• Update all training material required for Dialer usage
• Ensure all tele sales centers are trained on dialer usage, conductor training on time and providing refresher training periodically
• Download all changes happening and to ensure smooth change management .
• Introduce new features on the dialer, testing and implementation
• Manage Database for dialers which includes campaign management, Reporting/ Mis etc. .
• Ensure compliance and adherence to regulators on campaign management
• Work closely with the dialer service provider to deliver benchmark SLAs and deliver on new technologies that improve productivity. Evaluation of other dialer service providers in market for improvement in current services

Measures of Success

• 100% testing and then implementation of the same after resolving all issues
• Effective and efficient management of the campaigns, On time campaign uploads at least 95% of times
• 100% adherence on TRAI regulations & resolution of Complaints within TAT

Technical Skills / Experience / Certifications

• Understanding of dialer technology and tele calling set ups
• Experience of campaign management and MIS reporting

Competencies critical to the role

Stakeholder Management

Qualification

Graduate /Post Graduate

Preferred Industry

BFSI / Telecom / BPO